National Account Manager - Agency

Join to apply for the National Account Manager - Agency role at United Airlines

Join to apply for the National Account Manager - Agency role at United Airlines

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.



Key Responsibilities

The National Account Manager leads the headquarters and regional relationships with United’s National/Regional travel management companies, with annual revenue between $500M and $1B. They negotiate incentive agreements and are responsible for budgeting and usage of co-op funds valued in the hundreds of thousands of dollars, as well as travel funds and Sales Tools. Their primary focus is to increase revenue, share and maximize ROI through analysis, customer incentives, contract agreements and account management.

They demonstrate exceptional understanding of their customer base, incentive structure and networks with key influencers throughout their organization. They utilize consultative selling and leadership accessibility to build strong, trust-based relationships within client hierarchy to establish self/company as critical strategic business partner.

• Increased revenue, share, and overall contract performance with a focus on high yield domestic, international, corporate and leisure revenues. Agreements, initiatives, and events are calibrated to maximize performance against business objectives.
• Conducts in-depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that maximize share, profitability and customer loyalty. Conducts high quality account reviews, establishes aggressive but reasonable goals and consistently monitors and drives goal achievement. Taking ownership of assigned areas within the TMC portfolio.
• Effectively navigates within the client's organization to build relationships and credibility throughout the management hierarchy and across relevant divisions. Creates and delivers high quality client-facing presentations and acts as a trusted advisor and key business partner.
• Collaborates with Field Sales teams and internal stakeholders to implement programs and activities that maximize the effectiveness of agency incentives and business development agreements at a local level.
• Leverages participation in high-visibility activities such as executive joint calls, advisory boards, industry and company sponsored events to communicate our strategic objectives, enhance relationships, and drive client loyalty
• Oversees and provides day-to-day coaching and leadership support for 1-2 direct reports. Articulates clear objectives and directs the team's work activities to achieve goals and maximize…