Sales Specialist

The Parts Sales Specialist is responsible for aftermarket parts sales by managing customer inquiries, analyze pricing, preparing quotations, processing orders, and coordinating logistics to ensure timely delivery. This role plays a key part in driving parts revenue, maintaining strong customer relationships, and supporting service operations.

• Respond to customer inquiries regarding spare parts, pricing, and availability in a timely manner
• Prepare and issue parts quotations and follow up to convert quotations into orders
• Process customer orders and coordinate with internal teams to ensure accurate and timely fulfillment
• Work closely with the logistics team to manage order shipments and delivery schedules
• Maintain accurate parts pricing, product information, and order records in the ERP system
• Support proactive parts sales by identifying opportunities for replacement parts, spare parts packages, and maintenance kits
• Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages.
• Coordinate with the logistics team to align inventory levels with parts sales demand and ensure timely order fulfillment.
• Coordinate with service engineers and sales teams to identify additional parts sales opportunities
• Maintain strong relationships with customers and distributors and provide excellent support
• Track and report parts sales performance and market feedback to management

• 3–5 years of experience in parts sales, aftermarket sales, or industrial customer service
• Experience in industrial equipment, machinery, or manufacturing environment preferred
• Strong customer service and communication skills
• Ability to interpret basic technical documentation or parts manuals is a plus
• Proficiency with ERP systems and Microsoft Office
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment