Client Executive | Restaurants & Hospitality

Position Summary

Grows the client base and increases profitable revenue by selling Unisys’ portfolio of technologies, products, solutions, and services that maximize wallet share. Responsible for the overall relationship between the client and Unisys, including end-to-end leadership of assigned account(s) and overall P&L. Builds C-level relationships that cultivate business development, new revenue growth, client satisfaction, and loyalty.

Provides thought leadership and establishes strong, trusting relationships with key client stakeholders, influencing decision making and partnering for success. Leads a matrixed team, managing and coordinating a business plan that aligns to the account relationship. Understands the client’s marketplace, competitive landscape, and financial and business drivers.

• Serves as a Client Executive for large, complex accounts, acting as the primary point of accountability for the overall client relationship.
• Develops long-term relationships with client senior executives and other key stakeholders at the C-suite level.
• Develops a strong understanding of client business strategies, objectives, priorities, and challenges to proactively deliver value-aligned solutions.
• Retains accountability for client satisfaction, leading satisfaction survey development, execution, and evaluation.

• Drives joint business planning processes with the client to identify value-added solutions and services.
• Applies a consultative approach to create new and expanded large opportunities, which may involve multiple service offerings across the Unisys portfolio.
• Works to identify and qualify new business opportunities, defining and presenting compelling business cases to the client.
• Collaborates with the client, Sales, third-party suppliers, and Commercial management to negotiate and win contract renewals.

• Leads a matrixed team, managing and coordinating a business plan aligned to the account relationship and Unisys strategic objectives.
• Ensures client issues are addressed and resolved, and that financial and operational matters receive the leadership attention required for appropriate understanding and response.
• Maintains end-to-end accountability for assigned account(s) P&L performance, driving profitability and sustainable revenue growth.
• Provides thought leadership and strategic guidance to both client stakeholders and internal Unisys teams.

• BA/BS degree and 12+ years’ relevant experience, OR equivalent combination of education and experience.

• Proven track record managing large, complex enterprise accounts with P&L responsibility of $5M or more.
• Demonstrated ability to build and sustain C-level relationships that drive business growth, client satisfaction, and loyalty.
• Deep experience in managed services IT, enterprise technology solutions, or large-scale technology outsourcing environments.
• Strong consultative sales acumen with experience identifying, qualifying, and closing large, multi-service-line opportunities.
• Experience negotiating and winning complex contract renewals and expansions in collaboration with cross-functional teams.
• Proficiency engaging with and influencing senior executive stakeholders across business and technology functions.
• Familiarity with cloud platform ecosystems (Microsoft Azure, AWS, Google Cloud) and digital transformation drivers.
• Strong leadership skills with experience managing and motivating matrixed, cross-functional teams.
• Excellent communication, presentation, and executive-level storytelling capabilities.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – fueled by decades of innovation – include Digital Workplace Solutions, Cloud & Infrastructure Solutions, and Enterprise Computing Solutions. We serve clients across diverse industries, including financial services, government, healthcare, communications, and transportation.

Unisys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.