Key Account Manager US, Mass and Club Channel

Key Account Manager, US Club & Mass

Chicago, IL Preferred - Hybrid (Remote candidates will also be considered)

• Lead day‑to‑day commercial management of assigned national retail accounts including Costco, Walmart, Sam's Club, and other strategic partners
• Develop and execute annual joint business plans aligned to revenue, profitability, distribution, and market share objectives
• Build and maintain strong relationships with retail buyers, merchants, planners, and marketing stakeholders
• Lead line reviews, joint business planning, quarterly business reviews, assortment presentations, and new product launch discussions
• Identify opportunities to expand distribution, improve merchandising, unlock incremental revenue, and strengthen retailer partnerships
• Prospect and develop new retail and channel growth opportunities aligned with company objectives
• Develop SKU‑level forecasts and support monthly, quarterly, and annual business planning activities
• Partner with Supply Chain, Customer Service, and Operations to support inventory planning and retailer execution
• Drive promotional planning, seasonal programs, merchandising initiatives, and omnichannel execution across in‑store and online channels
• Analyze sales performance, inventory trends, pricing, promotions, and profitability to identify growth opportunities and business risks
• Utilize retailer POS reporting, syndicated data, and business intelligence tools to develop actionable recommendations
• Collaborate with Marketing, Finance, eCommerce, Operations, and Commercial teams to ensure best‑in‑class retailer execution

• Bachelor's degree in Business, Marketing, Sales, or a related field preferred
• 6–8+ years of experience in National Account Management, Sales, Business Development, or Commercial Leadership
• Proven experience managing large U.S. retail accounts such as Costco, Walmart, or Sam's Club
• Strong understanding of omnichannel retail including brick‑and‑mortem and  environments
• Experience with pricing strategy, promotional planning, assortment management, and profitability optimization
• Strong commercial, financial, and analytical skills with experience using retailer data and business intelligence tools
• Experience with retailer portals, Power BI, Tableau, syndicated data, or similar reporting platforms preferred
• Excellent negotiation, presentation, communication, and stakeholder management skills
• Ability to balance strategic thinking with operational execution in a fast‑paced environment

• Medical, dental and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• Tele Health options
• 401(k) plan with company match
• Company paid life and accident/short‑term disability coverage
• STD/LTD buy‑ups available
• Accident/Hospital indemnity coverage
• Legal/ Assistance
• PTO (or sick and vacation time), floating diversity day and paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, company paid counseling sessions and more)
• Robust internal career growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

The role's pay range is between $97,584/yr - $120,980/yr. This role is also bonus eligible.

Sonova’s hybrid work model allows teams to balance individual needs with business goals, offering flexibility and individualized time management.

Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.