Fox Fitness Membership Services Supervisor Eola

FOX FITNESS MEMBERSHIP SERVICES SUPERVISOR EOLA

POSTING DATE: 07/02/2026 - Open until filled
FACILITY:
Eola Community Center

LOCATION:

Aurora, IL

HOURS:

Full Time Exempt
RATE: $57,600 - depending on qualifications
TYPE:
Full Time Exempt

• High School graduate or equivalent required with some college coursework preferred.
• Experience with fitness equipment usage, staff supervision, and personnel procedures.
• Strong interpersonal and customer service skills with the ability to communicate effectively with staff and the public.
• Highly motivated, self‑starting individual with previous sales experience and a passion for helping others improve their lives through health and wellness preferred.
• Ability to project a professional attitude and appearance is essential.
• Proven ability to generate leads both internally and externally and to follow a sales process to close sales.
• Proficient computer skills utilizing MS Office with the aptitude to learn other systems, including Customer Relationship Management (CRM) tools.
• Experience with Rec Trac recreation software a plus.
• Strong organizational skills, attention to detail, cash handling experience, and the ability to multi‑task in a busy environment.
• Ability to work independently and as part of a team.
• Previous office and customer service experience required.
• Must have a valid Illinois driver’s license and provide own transportation.
• Must be available to work a flexible schedule, including evenings and weekends.

• Responsible for membership sales to the club by generating prospects internally and externally through normal sales channels, club advertisements, and promotions.
• Deliver professional tours and sales presentations to prospective members, upselling programs and services to produce additional revenue.
• Foster relationships with members to increase retention and referrals.
• Make phone calls to prospect lists and schedule appointments.
• Provide paperwork and administrative backup and attend special events and community outreach events to network and generate new leads.
• Ensure quality customer service standards are met or exceeded.
• Oversee supervision and training of PT Fitness Desk Staff and PT Membership Representative staff.
• Manage daily operation of the fitness desk, ensuring quality customer service.
• Work with the PT IMRF Membership Services Representative.
• Perform account balancing, membership data entry, account inquiries, upgrades, downgrades, and cancellations.
• Handle customer service issues and perform general cleaning and upkeep of the fitness center.
• Follow up on compliance with park district procedures with the public and park district staff.
• Perform staff training, performance management, routine fitness floor equipment maintenance, and other duties as assigned.
• This is an at‑will position.

Code : 31-12

Fox Valley Park District is an Equal Opportunity Employer.