Customer Service Coordinator

Be the Connection That Drives Our Sales Team Forward

At Alarm Detection Systems, Inc. (ADS), we've spent more than 55 years helping protect homes and businesses with industry-leading security, fire alarm, video surveillance, access control, and monitoring solutions.

We're looking for a Sales Lead Coordinator who thrives on organization, communication, and creating exceptional customer experiences. In this role, you'll be the first point of contact for many prospective customers, helping connect them with the right sales representative while keeping our sales process organized, efficient, and moving forward.

If you're someone who enjoys building relationships, keeping multiple priorities on track, and making an impact behind the scenes, this is a great opportunity to join a collaborative team where your work directly contributes to our success.

Every great sales team has someone behind the scenes keeping everything moving—and that's where you come in. As our Sales Lead Coordinator, you'll play an essential role in creating a positive first impression for prospective customers while supporting a high-performing sales team.

At ADS, we believe in investing in our people and creating opportunities for growth. Everything we do is guided by our core values:

• Customer First
• Do What You Say—and Whatever It Takes
• Embrace Change & Pursue Growth
• Be a Team Player
• Care About People

Starting Pay: $20.00-$21.00 per hour, based on experience, education, knowledge, and skills.

We believe great people deserve great benefits. That's why we offer:

• Medical, dental, vision, and life insurance
• 401(k) with employer match
• Three weeks of Paid Time Off to start, plus 8 paid holidays
• Paid parental leave
• Employer-paid short-term disability and optional long-term disability
• Tuition reimbursement
  
  Employee Assistance Program (EAP)
• Employee discounts on ADS products and services
• Company-sponsored events and a collaborative culture that celebrates success and supports career growth

As the Sales Lead Coordinator, you'll help ensure every sales opportunity starts off on the right foot by supporting both prospective customers and our sales team.

• Serve as the first point of contact for prospective customers by managing incoming sales inquiries.
• Assess and qualify leads to ensure they are directed to the appropriate sales representative.
• Schedule appointments and coordinate calendars for the sales team.
• Enter prospect information into company systems and prepare proposals and supporting documentation.
• Send introductory communications to prospective customers, including salesperson information and company materials.
• Reassign leads as needed to maximize customer responsiveness and sales opportunities.
• Coordinate with sales and marketing teams to support lead generation initiatives.
• Track lead activity, appointment metrics, and conversion reporting.
• Conduct timely follow-up with prospective customers to maintain engagement.
• Maintain accurate customer records and sales documentation.
• Collaborate with teammates to ensure an outstanding customer experience from the first interaction.
• Perform other duties as assigned.

We're looking for someone who enjoys helping customers, thrives in a fast-paced environment, and takes pride in keeping things organized.

• High school diploma or equivalent required.
• At least one year of customer service experience.
• Sales experience is preferred.
• Experience scheduling appointments, coordinating calendars, or supporting a sales team is a plus.
• Experience working with CRM or ERP systems is preferred.
• Valid driver's license with an acceptable driving record.
• Illinois applicants must be able to obtain a Permanent Employee Registration (PERC) Card through the Illinois Department of Financial and Professional Regulation.

The ideal candidate will have:

• Outstanding customer service and communication skills.
• A positive, professional, and welcoming attitude.
• Excellent organizational and time management skills.
• The ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and accuracy.
• Confidence communicating with customers by phone and email.
• The ability to assess customer needs and coordinate next steps effectively.
• Experience with Microsoft Office and the ability to learn new software and systems quickly.
• A collaborative mindset and willingness to support teammates across departments.
• Professionalism, accountability, and a commitment to delivering an exceptional customer experience.

This position is primarily office-based and involves frequent communication with customers and internal teams by phone, email, and computer. The role requires prolonged periods of sitting and computer use while managing multiple priorities throughout the day.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Alarm…