PT Sales Associate, Outlet

PT Sales Associate, Outlet

Chicago Premium Outlets - Aurora, IL 60502

Salary Range $16.60 - $18.43 Hourly Position Type Part Time Education Level High School Travel Percentage Up to 25% Category Retail

Who We Are:

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that's built to evolve with our customers' lives. Washable, reconfigurable, and here for life, our products deliver Total Comfort™ without compromising on style or sustainability. We're ambitious, human-centered, and driven to win the right way.

At Lovesac, we think big, move fast, and hold ourselves to high standards—what we call Top Ambition—while leading with care, empathy, and purpose—because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

Who You Are:

As a Lovesac Outlet Sales Associate, you are energized by connecting with customers, creating excitement around outlet opportunities, and helping customers find the right solutions for their home and lifestyle. You are approachable, positive, and relationship-driven, balancing exceptional customer service with operational support to keep the store running smoothly. You thrive in a fast-paced environment where no two days are the same, engaging customers, processing inventory, supporting fulfillment activities, and consistently representing the Lovesac brand with enthusiasm, integrity, and a customer-first mindset.

What You'll Do:

Sales & Customer Experience

• Deliver a seamless customer journey from discovery to pickup by providing exceptional service, building meaningful customer connections, driving conversion, and creating urgency around outlet opportunities while maximizing sales across both on-hand and order-based assortment.
• Demonstrate strong product knowledge while creating a fun, engaging experience—delivering compelling brand tours, meaningful education, and confidently closing sales.
• Greet clients with energy and optimism, actively selling while executing the Lovesac selling process, maintaining a quote pipeline, and consistently following up to drive conversion.
• Build lasting customer relationships that extend beyond a single purchase, welcoming every customer into the #Lovesac Family and creating opportunities for continued engagement, repeat business, and enthusiastic brand advocacy.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs.

People & Culture

• Represent Lovesac's values by contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.
• Show up with accountability, flexibility, and a willingness to learn, grow, and take feedback.
• Build authentic relationships through genuine connections and everyday interactions that strengthen brand awareness.

Operational Excellence

• Support day-to-day store operations by supporting with merchandising, inventory flow, fulfillment, shipments, and technology to deliver exceptional customer experiences and strong business results.
• Help bring the Lovesac brand to life through visual merchandising, signage, and in-store presentation, ensuring customers can easily shop changing assortments and outlet-specific opportunities.
• Deliver on brand standards, safety, and policies in a way that feels approachable and customer-first, while contributing to a positive team environment and protecting the business.
• Staying curious and flexible, you will take on additional priorities and special projects to keep the store, team, and brand continuing to grow.

Requirements:

• 18 years of age or older.
• Minimum of 1 year of experience in a retail or customer service role.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and…