Sales Operations Manager

• Support development and execution of annual sales plans aligned with company growth objectives
• Partner with sales leadership to establish territory, channel, and account growth strategies
• Develop sales performance metrics, dashboards, and KPIs
• Analyze market trends, customer data, and sales performance to identify growth opportunities
• Facilitate sales pipeline reviews, business reviews, and strategic planning sessions
• Deliver accurate and timely sales reporting across distributors, dealers, representatives, and key accounts
• Analyze sales effectiveness, pricing trends, win/loss data, and customer profitability
• Lead monthly sales forecasting processes and improve forecast accuracy
• Identify risks and opportunities affecting demand, revenue, or customer service levels
• Serve as business owner for CRM systems and sales enablement tools
• Ensure data quality, reporting accuracy, and user adoption
• Standardize sales processes, account management disciplines, and opportunity management practices
• Drive continuous improvement initiatives that simplify workflows and increase sales productivity
• Support implementation of sales technologies and digital tools
• Develop reporting and performance measurement tools for distributor and dealer partners
• Analyze channel performance, market coverage, and distribution effectiveness
• Support distributor business planning and annual account reviews
• Assist in administering channel programs, rebates, incentives, and growth initiatives
• Provide commercial insights that strengthen distributor and partner relationships
• Partner with sales and finance teams on pricing analysis and commercial programs
• Evaluate pricing opportunities, discount trends, and margin performance
• Support special pricing requests, contract renewals, and key customer negotiations
• Monitor adherence to pricing policies and commercial guidelines
• Assist with product launches, market initiatives, and strategic business programs

• BS or BA degree in business, finance, marketing, operations or sales
• 5+ years of experience in Sales Operations, Commercial Excellence, Business Analytics, or Sales Support
• Experience supporting a manufacturing, industrial, food service equipment, HVAC, water treatment, refrigeration, or related B2B business
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel, Power BI, and CRM systems (Salesforce preferred)

Demonstrates expertise in Sales Operations and Business Analytics, with a strong focus on developing sales performance metrics, forecasting accuracy, and strategic planning. Proficient in utilizing CRM systems and advanced analytical tools to drive sales productivity and improve decision-making.

• Sales Operations
• Business Analytics
• CRM Systems
• Sales Performance Metrics
• Forecasting Accuracy

• Sales Performance Metrics
• Business Analytics
• Sales Forecasting
• Pricing Analysis
• Market Trend Analysis
• Sales Reporting
• Data Quality Management
• Sales Process Standardization
• Opportunity Management
• Commercial Insights

• Analytical Skills
• Problem-Solving Skills

• B2B Business
• Manufacturing
• Industrial Equipment
• Food service Equipment
• HVAC
• Water Treatment
• Refrigeration

• Microsoft Excel
• Power BI
• Salesforce