Field Technician

Overview

An ITS Field Service Technician provides outstanding customer service and technical solutions in a team environment. Under the direction of the Field Service Manager, the technician installs and repairs Intelligent Transportation Systems (ITS) for various clients throughout the U.S., requiring rotating shifts, extensive travel, and overtime hours.

• Maintain client relations by communicating with and training customers on deployed systems.
• Collaborate with technical support, engineering, sales, manufacturing, etc. to resolve technical, design, or functional issues.
• Deliver solutions-based service excellence during all interactions.
• Provide accurate record-keeping for service work performed in Quarter hill's standard format, including on-site record and electronic reporting via a web-based service ticket tool.

• Assist in installation and integration of new and replacement equipment.
• Integrate roadside electronics, perform specialized testing, calibrations, and parameter setup via software menus.
• Provide routine maintenance and emergency service as outlined in service contracts.
• Review post-installation drawings and specifications for site compliance and corrections.

• Adhere to corporate safety and quality policies.
• Maintain company vehicles in excellent working condition, cleanliness, and regular maintenance schedule.
• Supervise in-road and roadside civil construction activities.
• Supervise subcontractors to ensure installations, repairs, and service meet Quarter hill standards.

• Degree, Diploma, or Certificate in electronics technology and/or equivalent work experience.
• Mechanically inclined with ability to operate basic hand tools such as grinders, drills, meters, crimping pliers, screwdrivers, soldering irons, and wrenches.
• Valid passport and ability to travel throughout the region.
• Valid driver’s license with a clean driving record (required for employment).
• Must pass a DOT medical exam bi-annually.

• General knowledge of software and hardware applications with focus on Linux/Unix and Microsoft Windows environments.
• Proficiency with Microsoft Office 365 (Excel, Word, Outlook, Teams).
• Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade.

• Excellent self-motivation, judgment, productivity, and safety record.
• Ability to work with minimal supervision in a demanding environment.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Self-motivated with good organization and time management skills.
• Ability to lift 65 lbs.
• Work outdoors in all weather conditions for extended periods.

• Paid days off (vacation, sick days, bereavement leave).
• Health and dental plans.
• Retirement plans.
• Employee & Family Assistance Program (EFAP).
• Employee referral program.
• Employee Stock Purchase Program (ESPP).

Pay: $27 - $32 per hour.

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability in accordance with applicable federal, state, provincial, and local laws. We are committed to creating a workplace where everyone feels valued and respected.