Field Service Engineer III

ITW Description

Founded in 1912, ITW (NYSE: ITW) is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s more than 45,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture.

In 2024, the company achieved revenues of $15.9 billion, with roughly half coming from outside North America. To learn more, please visit

Job Description

Founded in 1912, ITW (NYSE: ITW) is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s more than 45,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture.

In 2024, the company achieved revenues of $15.9 billion, with roughly half coming from outside North America. To learn more, please visit

ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets. The Division designs, develops, manufactures, and markets capital equipment primarily used in the assembly process of Printed Circuit Boards (PCBs) and other industrial applications. To learn more, please visit

The Field Service Engineer III (FSE III) is a senior-level role responsible for leading complex field service operations, supporting key customer accounts, and mentoring junior engineers. This position combines advanced technical expertise with team leadership to ensure successful installation, maintenance, and repair of capital equipment.

The FSE III plays a critical role in driving service excellence, improving processes, and delivering a high level of customer satisfaction in a fast-paced, field-based environment.

• Serve as the technical expert for diagnosing and resolving complex equipment issues
• Provide guidance, mentorship, and support to junior Field Service Engineers
• Assist with training and onboarding of new team members

• Lead installation and configuration of advanced equipment at customer sites
• Perform routine maintenance, troubleshooting, and emergency repairs
• Ensure all work meets company standards and customer specifications

• Deliver high-quality customer service and technical support
• Conduct on-site training and provide system guidance to end users
• Build strong relationships with customers to support long-term success

• Plan, schedule, and execute field service projects
• Manage resources and timelines to ensure on-time completion
• Maintain accurate service documentation, reports, and equipment records

• Ensure adherence to company policies, safety standards, and industry regulations
• Identify and implement process improvements to enhance service efficiency and quality
• Support inventory management of tools, parts, and calibration equipment

• Present a positive image projection and interface to Service Group.
• Supervise and technical support to others junior FSEs. Create a collaborative, can-do, results-oriented working environment within the team.
• Professionalism in appearance and manner. (set examples for FSE I/II)
• Competence and high-level service delivery.
• Team overseeing and organization. I.E. – Documentation is timely and accurate; PMs are current and quality for FSE Group;
  Calibration Jigs inventory maintenance. Care of Company’s assets, tools, laptop, cell phone, etc.
• Teamwork with Sales and peers.
• FSE III typically requires 7 - 10 years of related experience.

• AA/AS Degree preferred; 7 years mechanical, electromechanical equipment repair experience in the…