Beneficiary Services Call Center Supervisor - 2nd shift

Get Involved! Samaritan's Purse is seeking a Beneficiary Services Call Center Supervisor to join our team in Aurora, IL
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We are a highly professional North American Disaster Relief team. In this role you will supervise a team that communicates with beneficiaries within the United States. You will answer incoming calls and support beneficiaries with their needs related to disaster relief and rebuild. You will work closely with Beneficiary Service Coordinators to ensure the highest level of support and assistance for those impacted by disaster.

Come and use your gifts daily to advance the Gospel!

2nd shift position. Hours are 11:30 a.m. – 8:00 p.m.

At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Take inbound/make outbound phone calls to serve homeowners affected by disaster and needing assistance with rebuilding their homes.
• Supervise a team of Beneficiary Service Representatives to ensure they have needed support and oversight.
• Investigate requests and document services requested based on candidate's need, eligibility and other program criteria. Recommend potential recipients for consideration to the U.S. Rebuild Beneficiary Services team.
• Communicate and minister to homeowners, keeping them informed during the application process and assisting in their requests.
• Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed.
• All other duties as assigned.

Check out why people love serving with Samaritans Purse: (Use the "Apply for this Job" box below)./2F8

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• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; and two (2) to three (3) years related experience and/or training; or equivalent combination of education and experience.
• Intermediate technology skills.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Highly effective communication and written skills.
• Ability to identify with and understand another person's experience or point of view.
• Ability to accurately prepare and maintain documents, records, files and reports.
• Ability to recognize, analyze, and solve problems.
• Skilled in managing one's own time.
• Twelve credit hours of college‑level Biblical Studies preferred, not required.

Aurora, IL

$23/hr – $29/hr

Full‑time

Fluency in English

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long‑term and Short‑term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days