Case Manager Mental Health Professional-Victim Services

Job Overview

Position:
Case Manager – Housing Locator & Mental Health Professional (MHP) in Victim Services
Organization:
Association for Individual Development (AID)

Location:

Plum, Aurora, IL 60506
Full‑time, Day shift (Monday‑Friday 9am‑5pm with 24/7 on‑call rotation)

Monday‑Friday 9am‑5pm. 24/7 on‑call rotation. Must be available for overnight and weekend shifts and flexible to cover crisis line coverage and police department assignments.

• Attend scheduled work hours and be flexible to meet client and program needs, as assigned by Program Manager or Director.
• Respond to outreach calls from shift start to shift end.
• Respond to calls upon being dispatched.
• Complete assigned office hours.
• Attend soup kitchens, breakfasts, and community dinners.
• Complete all mandatory and additional trainings.
• Provide advocacy and support to individuals and families experiencing crime/trauma or quality‑of‑life concerns.
• Complete documentation daily, including Victim Service case log, daily log, and case notes.
• Provide a minimum of three follow‑ups and three appropriate referrals with assigned cases.
• Receive referrals from participating law‑enforcement agencies, assess need for services, identify appropriate services, and conduct introductions to available services.
• Manage caseload and follow up with clients weekly or per client request based on need.
• Follow requirements on VCVA related cases.
• Assist law enforcement as requested.
• Provide educational trainings, presentations, and death notifications as requested.
• Participate in field training (job shadowing) for 30 days or until approved to work independently on cases.
• Acquire/maintain certification in First Aid, CPR, CPI, Mandated Reporting, ASIST training, 40‑hour DV/SA training, and other agency‑required trainings.
• Maintain and update Outlook calendar with daily details of employment activities.
• Complete and maintain monthly and quarterly assigned reports.
• Participate in ride‑along and roll calls at least once a month for all contracting agencies.
• Complete a needs assessment for level of care.
• Respond promptly (30‑45 minutes based on location) to call‑outs.
• Respond promptly to referrals during regular work hours (30 minutes to 1 hour based on location).
• Stay within a 30‑minute radius from communities served when primary on‑call and 45‑minute when second‑on‑call.
• Maintain appropriate documentation for in‑house case loads.
• Manage schedule to allow timely completion of all duties and be available to program after hours.

• Communicate in‑person, telephone, and in group settings.
• Require frequent standing, walking, navigation of stairs, and ability to provide services in clients’ homes and in the community.
• No lifting restrictions.
• Laptop, copy machine, fax, cell phone, telephone with voicemail.
• Valid Illinois driver’s license and personal vehicle with minimal liability insurance as defined by the AID handbook.

• Bachelor’s degree in a human services field required;
  Master’s degree preferred.
• Bilingual (Spanish) preferred.
• ASSIST and 60‑hour DV/SA certification preferred.
• Experience in crisis/emergency relief work with at‑risk, trauma, and/or crisis clientele preferred.

• $1,000 sign‑on bonus for full‑time employees.
• 21 days of paid time off plus 10 paid holidays.
• Paid training.
• Tuition reimbursement.
• Medical, Dental, Vision, Life, STD, LTD, Critical Illness, and accident insurance.
• 401(k) with 3.5% company contribution after one year.

• 24‑hour availability: flexible hours for evenings, weekends, and holidays.
• Must respond to staff call‑outs during major critical incidents, overriding any pre‑scheduled time off.