IWC Case Manager

Description

Job Title: IWC Case Manager

Department: Community Engagement and Supportive Services/Illinois Welcoming Center

Reports to: IWC Program’s Associate Director

Job Type: Full Time, Salary, Non-Exempt

Job Location: Kankakee

Salary Range: $40,000-$45,000

For over 50 years,
Duane Dean Behavioral Health Center has provided substance use treatment, intervention and prevention services to adults who reside in Kankakee, Iroquois counties and throughout east-central Illinois. Working in collaboration with our management organization, Rincon Family Services, since 2017, we have expanded our services to include violence intervention, workforce development, mental health and welcome center services.

The Case Manager will identify individuals in the community who would benefit from education or services offered by the Illinois Welcoming Center (IWC). The case manager will function as a conduit to engage, educate, and promote the IWC program to community members and stakeholders.

We value:

• The partnership between the Board and staff and their commitment to the agency and its clients. Board members and staff are open, ethical, responsive, accountable, fiscally responsible and dedicated to the people we serve.
• A commitment to comprehensive services, which underlies each activity and every action. We believe that every individual possesses inherent worth and value. We understand the importance of teamwork and work collaboratively to operate more effectively and efficiently.
• A quality of care that is accountable, fair and consistent that encourages initiative, creativity and problem solving at both individual and community levels.
• Working cooperatively with our clients as we encourage them to move towards becoming self-sufficient and productive.
• Family, culturally and gender focused and sensitive services to meet the needs and unique strengths of individuals and families including children.
• Providing services that are result-oriented and measured by outcome-based criteria.
• A focus on prevention and treatment of substance use and the disease of addiction, family preservation, and therapy, counseling, education and community involvement.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

• Provide comprehensive and culturally sensitive case management services to all clients, including intake assessment, benefit assessment, financial goal setting, educational goal setting, money management, and financial literacy training, to name a few.
• Be a community ambassador for the program participating in community events, schools, meetings, church gatherings.
• Document accurately, neatly, and consistently every and any contact with or on behalf of a participant in the participant’s designated file, as required by funding source.
• Work in conjunction with agency staff to ensure that appropriate referrals are made and follow-up services are provided as needed.
• Connect families with needed and available community resources. Follow up and document with referrals agencies to ensure the use/success of the referral.
• Weekly case plan development, progress monitoring, advocacy, and referrals.
• Provide linkages for clients to community-based services as needed; stay abreast of staff changes and referral procedures at partner agencies.
• Participate in staff meetings, staff training, and other duties as assigned by the program supervisor.
• Assess and provide urgent care services, items and resources to IWC clients.
• Become familiarized with internal and external reporting and case-management programs and procedures.
• All other duties as assigned.

• Bilingual Spanish/English and Bicultural applicants strongly preferred.
• Ability to work effectively with peers, individual participants, and groups.
• Desire to learn new skills.
• Knowledge…