Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Aurora, OH.

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer’s financial wellbeing. Collaborate with ecosystem partners to grow customer’s share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
• Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures; demonstrate sound judgment within established limits and heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.
• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assess and effectively manage all of the risks associated with business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

• Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Roles at this level typically require an Associates or equivalent degree, related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree

No Required Certification(s)

Additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $44,720.00 – $57,500.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, child/elder care backup, adoption, surrogacy, and doula reimbursement, educational assistance, a robust wellness program, and paid time off such as maternity/parental leave, paid holidays, occasional absence days, vacation days, and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  with “accommodation request” in the subject line and include your name, the job , and your preferred method of contact.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA, SAFE Act, and FINRA regulations.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information.