Customer Support Representative

Description We are looking for a dependable Customer Support Representative to support a growing health insurance agency in Aurora, Ohio. This contract to permanent opportunity is ideal for someone who enjoys helping customers, managing service requests, and keeping accurate records in a fast-paced office setting. The role focuses on delivering attentive support for clients with health insurance needs while working closely with internal teams to ensure timely follow-up and clear communication.

Responsibilities:

- Respond to incoming customer calls and questions with professionalism, empathy, and accurate information.

- Place outbound calls as needed to follow up on client requests, confirm details, and provide updates.

- Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy.

- Maintain organized records and prepare detailed reports to support customer service activities and team needs.

- Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner.

- Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks.

- Coordinate with team members to resolve issues efficiently and ensure a positive customer experience.

- Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day. Requirements - At least 1 year of customer service experience, preferably in a call center or high-volume support environment.

- Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues.

- Experience handling inbound calls and making outbound calls in a service-focused role.

- Familiarity with CRM systems and confidence entering and updating customer records accurately.

- Working knowledge of Microsoft Office, including Microsoft Excel.

- Ability to create organized documentation and detailed reports.

- Strong attention to detail, time management, and follow-through in a structured office setting. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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