Customer Support Representative Aurora, OH

Customer Support Representative

We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time long-term contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions.

This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team.

Responsibilities:

• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.
• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.
• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.
• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.
• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.
• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.
• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.
• Handle order entry and related service requests with attention to detail and a focus on accuracy.