Technical Customer Service Representative

Technical Customer Service Representative

Location:

Aurora, OH, US

Workplace Type:
Onsite

Sparex(a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH. The Technical Customer Service Rep willbe responsible for working with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products.

Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories.

Review and authorize dealer return requests.

Interface with dealers and freight carriers on shipping damage issues.

Work with suppliers on technical product defect issues.

Assist the inbound warehouse team with technical expertise as part of the inbound QA process.

Provide guidance to the marketing team specific to technical aspects of agricultural parts.

Work with the product manager and sales manager on new product ideas based on interactions with dealers.

A minimum of 3 years of Customer support or Technical Customer Service experience.

Proficient in using Microsoft Excel.

Exposure to agricultural, automotive or OE industries.

Experience at an agricultural dealership is a plus.

Health care and wellness plans

Dental and vision plans

Flexible and virtual work options (where available)

401(k) Savings Plan with company match

Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price

Paid holidays and paid time off

Health savings and flexible spending accounts

Reimbursement for continuing education

Life insurance and other supplemental insurance plans

This role follows Sparex (a division of AGCO)’s on‑site work model, with employees primarily working from an USA Aurora a minimum of 5 days per week to support collaboration and teamwork.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds,cultures,and perspectives.

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.