Personal Banker

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Location:

Solon, OH 44139

Selected candidates are intended to become a Retail Personal Banker I after completing a 9‑week onboarding and education program that includes rotations in operations, Sales & Service, and other functional areas.

The candidate will complete a certification at the conclusion of the program to demonstrate the skills needed to perform effectively within the Retail Personal Banker job family.

The Retail Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The role focuses on acquiring new households and/or deepening existing customer relationships through a variety of activities, including customer interaction in lobby leadership, aisle time, tele‑consulting, and teller transactions as part of platform staff responsibilities.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in‑depth knowledge of retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to existing customer base and engaging in outside sales activities (e.g., membership advantage onsite presentations, business sales calls, community financial literacy events).
• Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial and Investment) and refer customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening and servicing the full range of retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on retail procedures designed to mitigate fraudulent activity and unnecessary risk or exposure.

None.

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and small businesses, and/or cross‑sell to established customers.
• Ability to demonstrate understanding of advanced math functions that enable analysis of credit and financial information.
• Professional appearance and proficient verbal/written communication skills.
• Working knowledge of retail policies and procedures to make sound decisions.
• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for this position.

• Normal office environment.
• Extended viewing of computer screens.
• Required travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate required for classroom training sessions.

The base…