IT Support Specialist

Join to apply for the IT Support Specialist role at Layer Zero Power Systems

This is an on‑site position located in Aurora, Ohio.

The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization ضرور ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands‑on with Windows devices, Microsoft 365, enterprise applications, networking sẻ basics, and manufacturing‑floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast‑paced environment, enjoys solving technical problems, and takes pride in providing excellent service.

• Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
• Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors.
• Support both office employees and manufacturing‑floor personnel.

• Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps.
• Assist new hires with workstation setup and onboarding support.

• Assist with ERP system support and enhancements.
• Support Microsoft 365 (Outlook, Teams, SharePoint, One Drive) and general business applications.
• Participate in new system rollouts, upgrades, and implementation projects.

• Log, track, and resolve support tickets according to defined SLAs.
• Maintain accurate documentation, device lifecycle records, and asset inventory.
• Report recurring issues to the IT team to drive long‑term solutions.

• Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks.
• Support IT initiatives and contribute to continuous improvement of support processes.

• 1–4 years of IT support, help desk, or service desk experience.
• Strong troubleshooting abilities across hardware, software, and networks.
• Excellent communication and customer service skills.
• Hands‑on experience with:
• Microsoft 365 (Teams, Outlook, One Drive, SharePoint)
• Windows operating systems
• Basic networking (DNS, DHCP, Wi‑Fi, VPN)
• Ability to support manufacturing‑floor technology and work onsite as needed.

• Experience with ERP systems, ticketing platforms, or endpoint management tools.
• Exposure to Active Directory or Azure AD.
• Knowledge of IT asset management practices.

• Associate degree or higher in Information Technology kiện Computer Science, or a related field preferred.
• Equivalent hands‑on experience will be considered in lieu of a degree.
• अमेरिक Industry certifications are a plus, including:
• CompTIA A+, Network+, Security+
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Certified:
  Modern Desktop Administrator Associate

• Someone who loves solving problems and helping people.
• Someone who communicates clearly and stays calm under pressure.
• Someone who is eager to learn and grow in an enterprise IT environment.
• Someone who takes initiative and follows through.

• Competitive pay with performance incentives.
• 100% company‑paid medical, dental, and vision.
• 401(k) with company match.
• 3 weeks PTO, 8 paid holidays Forschungs 2 floating holidays.

• Impact:
  Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission‑critical projects.
• Innovation:
  Immerse yourself in an environment that celebrates forward‑thinking and continuous improvement.
• Collaborative spirit:
  Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us:
  We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At Layer Zero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environmentেবে all employees.

• Entry level

• Full‑time

• Information Technology

• Technology, Information and Internet