IT Support Technician

Custom Computer Specialists is looking to hire an IT Support Technician to be an integral part of our Onsite Services Team whose function is to provide full-time, on-site, end-user support for an Aurora, Ohio based client. Custom is looking for an individual who will contribute to Custom’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

This role supports both office-based employees and manufacturing-floor personnel, ensuring reliable access to systems, applications, and technology services. The ideal candidate is customer-focused, technically capable, and comfortable working in a fast-paced, hands-on environment.

Salary: $40,000-$45,0000

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and corporate applications.
• Troubleshoot issues related to connectivity, user identity and access, device performance, and software errors.
• Support both office employees and manufacturing-floor users, including onsite assistance as needed.
• Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard business applications.
• Assist new hires with workstation setup and onboarding support.
• Perform hardware imaging and device provisioning.
• Provide support and assistance for ERP systems, including troubleshooting and minor enhancements.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and One Drive.
• Participate in system rollouts, upgrades, and implementation projects.
• Log, track, and resolve support tickets in accordance with defined SLAs.
• Maintain accurate technical documentation, device lifecycle records, and asset inventory.
• Identify recurring issues and elevate trends to the IT team to drive long-term solutions.
• Assist with basic network troubleshooting (DNS, DHCP, Wi‑Fi, VPN).
• Support routine IT maintenance and operational initiatives.
• Contribute to continuous improvement of IT support processes and standards.
• Perform other job‑related duties as assigned.

• 1–4 years of experience in IT support, help desk, or service desk roles.
• Strong troubleshooting skills across hardware, software, and networking.
• Excellent communication and customer service skills.
• Hands‑on experience with:
  • Microsoft 365 (Outlook, Teams, SharePoint, One Drive)
  • Windows operating systems
  • Basic networking concepts (DNS, DHCP, Wi‑Fi, VPN)
• Ability to support manufacturing‑floor technology and work onsite as needed.
• Experience with ERP systems, ticketing platforms, or endpoint management tools.
• Exposure to Active Directory or Azure Active Directory.
• Knowledge of IT asset management and device lifecycle practices.
• Associate degree or higher in Information Technology, Computer Science, or a related field preferred.
• Equivalent hands‑on experience may be considered in lieu of a degree.
• Industry certifications are a plus, including:
  • CompTIA A+, Network+, or Security+
  • Microsoft 365 Fundamentals (MS‑900)
  • Microsoft Certified:
    Modern Desktop Administrator Associate