Sales Ambassador

Job Overview

At Ralph Lauren, our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they confidently leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they astutely identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle.

Sales Ambassadors are leaders within the store and the entry point for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter and leave your mark on our brand’s legacy.

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobe planning, successful outreach, and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting the team in achieving monthly, quarterly, and annual sales plans and collaborating with the team to uphold standards of excellence across all touchpoints of the brand’s policies and procedures.
• Provide guidance and coach Brand Ambassadors to deliver customer‑centric behaviours and relationship‑building skills to contribute to overall team success.
• Develop genuine connections with customers while advising them and aligning product recommendations with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual key performance indicators (SPH, data capture, etc.) and utilize key tools and resources to effectively drive performance.
• Adapt and showcase products differently based on whether a customer is remote or in‑person, showing flexibility based on customer needs.
• Use Customer Relationship Management tools such as Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participate in store and company initiatives and community outreach.
• Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to management on category opportunities or needs.
• Maintain store visual standards and use visual techniques and company guidelines to maintain them.
• Support a professional and positive work environment, champion company core values and uphold company policies, collaborate with colleagues, and contribute to a cohesive and inclusive team environment.
• Support and participate in team training and company initiatives to execute business results.

• Sales experience in a complex, high‑volume or high‑profile specialty environment preferred.
• Ability to communicate effectively with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office; work around/with chemicals.
• Ability to lift or climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekend hours.
• Ability to build and maintain positive working relationships with customers, management, and co‑workers.
• Experience selling to customers using digital tools preferred.