Entry Level Field Service Engineer - Machinery; in Austell

Job Description

A global machinery manufacturing corporation in Smyrna, GA is looking for a motivated Field Service Engineer to travel around the territory to install, set up, inspect and repair for customers.

• Utilize professional knowledge and experience to maintain the Company’s safety standards in accordance with OSHA and state regulations when working on equipment.
• Provide on-site installation, validation and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field, in accordance with the Company standards and in line with professional judgment.
• Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customer.
• Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
• Troubleshoot and provide telephone support to customers, as deemed necessary.
• Provide instructions to plant maintenance and management staff in the safe operation and maintenance of equipment.
• Assist Technical Service Center (TSC) in activities such as molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
• Establish relationships with Company’s International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field. Individual must strive for continuous improvement.
• Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping systems and understand your responsibility of maintaining working hours report.
• Complies with the company’s policies and procedures.
• Other job duties are assigned as needed.

• Bachelor Degree with Mechanical Engineering, Electrical Engineering, and/or related discipline
• 1-2 years’ experience with mechanical / electrical maintenance is a plus
• Able to communicate fluently in both written and verbal English
• Able to travel on short notice
• While performing the duties of this job, you may be required to type for extended periods throughout the day and intermittently sit, stand, walk, climb stairs, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, vision, depth perception, and peripheral vision, as well as, lift up to 50 pounds occasionally
• Must have a Valid Driver’s License with clean record