Bank Teller - Mableton GA; MGA)

Job Title:

Bank Teller
- Mableton, GA

Job Description:

This role focuses on providing members and prospective members with a comprehensive range of banking products and services, including depository accounts such as current, savings, certificate, IRA, revocable trust and estate accounts, as well as lending products and credit/debit cards. You will perform moderately complex platform banking functions under supervision, support the smooth running of branch operations, and offer guidance and training to less experienced team members to ensure an excellent customer experience.

• Analyse, research and resolve problems and discrepancies related to member accounts and loans, ensuring timely and accurate resolution.
• Assist members with submitting applications for consumer, mortgage and equity loans, overdraft protection and credit cards, providing clear explanations of terms and conditions.
• Counsel current and prospective members on available products and services, helping them select solutions that best meet their financial needs.
• Handle cash and other negotiable instruments accurately and securely, adhering to established policies and procedures.
• Identify opportunities to cross-sell and expand member use of products and services, contributing to increased product penetration.
• Perform a variety of platform banking functions, including opening and servicing accounts and processing transactions in line with branch standards.
• Provide assistance and informal training to level I team members, supporting their development and ensuring consistent service delivery.
• Understand and comply with federal and other regulations related to financial products and services, maintaining strict adherence to regulatory requirements.
• Assist with Branch Office vault opening, closing and balancing procedures when required, ensuring accurate reconciliation and security.
• Serve as a Branch Office and/or ATM vault custodian as needed, following all security and control protocols.
• Escort members to and from the branch in outdoor areas when necessary, ensuring a safe and welcoming experience.
• Perform other duties as assigned to support branch operations and member service.

• Proven customer service experience, ideally in a banking or financial services environment.
• Experience in an inbound call centre or similar high-volume customer contact setting.
• Strong banking and finance awareness, with the ability to understand and explain financial products and services.
• Accurate data entry skills with strong attention to detail.
• Proficiency in Microsoft Office applications for everyday administrative and reporting tasks.
• Ability to handle cash and negotiable instruments securely and accurately.
• Sound understanding of federal and other regulations relating to financial products and services, or the ability to learn and apply these quickly.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with members.
• Problem-solving skills to research, analyse and resolve account and loan discrepancies.

• Experience supporting or mentoring junior team members in a customer-facing environment.
• Background in platform banking functions such as opening and servicing accounts.
• Familiarity with consumer, mortgage and equity loan processes, as well as overdraft protection and credit card products.
• Ability to identify cross-selling opportunities and promote additional products and services in a member-focused manner.
• Comfort working with branch vault and ATM procedures, including opening, closing and balancing activities.
• Capability to work both indoors and outdoors when escorting members to and from the branch.

You will join a supportive branch environment that values high-quality member service, teamwork and professional growth. The role offers exposure to a broad range of financial products and services, enabling you to develop your banking expertise while contributing to a trusted community-focused institution. You will work alongside colleagues who share a commitment to accuracy, regulatory compliance and member satisfaction, with opportunities to take on additional…