PRN Patient Access Specialist

Position: PRN Patient Access Specialist I (Days)

NEW Full Time How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Internal Compensation GradeL
26
Work Shift Day (United States of America)
This role will provide coverage to Cartersville, North Fulton, and Cherokee Health Park.
Shift/Schdule: 9a-4p and/or based on clinic hours

Job Summary The Patient Access PRN Specialist I position works on an "as needed" basis and typically less than 16 hours per week. Position may be scheduled at PAS departments and locations not considered "home" facility to support business needs. Once scheduling availability has been established between the candidate and leadership, If unavailable for "as needed" shifts three consecutive occurrences, the team member may be notified of release from the PRN roster.
Core Responsibilities and Essential Functions Quality/ Safety

• Receives requests for reservations (patient scheduling) from physicians offices and makes the necessary pre‑admission arrangements, referring to lists of dates allotted for scheduling, and advising physicians office staff of unavailable dates.
• Interviews each patient or representatives to obtain complete and accurate demographic, financial and insurance information.
• Enters all patient information into the registration system.
• Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by the patients third party payer.
• Reads physicians orders to determine the procedures requested and to instruct patients accordingly.
• Escorts or arranges to have patient escorted to procedure areas and assigned rooms.
• Makes corrections and updates patient account information in computer.
• Obtains new medical record numbers for newborn admissions and other new patients.
• Documents thorough explanatory notes on patient accounts, concerning any non‑routine circumstances, clarifying special billing processes.
• Maintains a working knowledge of available information system capabilities and performs all system applications that are required.
• Understands and applies WHS philosophy and objectives, and PAS policies and procedures, as related to assigned duties. Understands the admission, outpatient and emergency registration process.
• Maintains confidentiality of patient information, in accordance with WHS policy and HIPPA regulations.
• Consistently demonstrates the ability to organize work, recognizes and establishes appropriate work priorities, and completes work in a productive manner, without creating backlogs.
• Maintains proficiency in data entry skills.
• Assists physicians and their office staff to expedite scheduling, pre‑admission, Medicaid screening and pre‑certifications on all accounts.
• Resolves error and applicable Claim, DNB, and Patient Work Queues.

Customer Service

• Greets all guest with a positive and professional attitude.
• Receives patients valuables for safekeeping in the hospital safe.
• Answers incoming phone calls and follows through with requests made.
• Maintains courteous and cooperative working relationships with WHS management, patients, physicians, other professional contacts, and the general public. Demonstrates ability to tactfully handle difficult situations.
• Presents a well‑groomed and professional image in coordination with department/ hospital dress codes.
• Expected Performance, Behaviors and Results:
• The Well Star Experience (Must demonstrate a commitment to Service…