Project Manager, Technical Support, Digital Media ​/ Production

Overview

Position Title
:
Project Manager

Career Stage
:
Early-Mid Level

Location
:
Remote, USA

Work Schedule
:
Monday - Friday, 9:00 AM PST - 6:00 PM PST

About Us
: //TECHYSCOUTS is a group of friends on a mission to deliver exceptional digital solutions and elevate the online presence of other cool businesses. Our close-knit team is committed to providing insanely high-quality service, elegant website design, and high-performing SEO and digital marketing strategies to all sorts of businesses. We consider our clients our friends, and we are always looking to make more friends to join our crew.

As a rapidly growing company, weu
2019re seeking a personable and motivated graphic designer to join our team and help us and our clients build visually stunning and high-quality websites.

Position Overview
:
As a Project Manager at //TECHYSCOUTS, youu
2019ll be responsible for overseeing client service requests and key parts within the fulfillment process. Youu
2019ll work closely with internal teams, including development, design, QA and SEO/digital marketing, to ensure seamless project execution and exceptional customer experiences. Most importantly, you will be the face of our company to our clients, who we want to do right by and foster friendships with.

• Client-Facing Onboarding and Project Management:
  Lead the web design process for new clients, conducting discovery calls, defining project scopes, and setting clear expectations
• Serve as the main point of contact for clients, addressing their inquiries, providing updates, and ensuring their satisfaction in the design process
• Cross-Functional Collaboration:
  
  Collaborate with internal teams to coordinate website construction and delivery, including development sprints, design reviews, and QA testing
• Help identify and implement process improvements to streamline workflows and enhance fulfillment efficiency across the organization
• Client Feedback and Training:
  Gather feedback from clients to identify areas for improvement and drive product and service enhancements
• Help develop resources and materials for training new hires and cross-training existing staff on relevant skills and best practices
• Timely Customer Support:
  Respond to clientsu
  2019 service requests immediately, and properly set expectations for the cost and timeline for new projects or smaller service requests
• Identify and Facilitate Growth Opportunities:
  Learn as much about our clientsu
  2019 business as possible, and help to identify their business needs beyond //TECHYSCOUTSu
  2019 current offerings
• Identify up-sales and cross-sales opportunities, provide pricing and other details as needed, and bring in sales support to close new service contracts
• Other project work and tasks as defined by management

• Bacheloru
  2019s degree or equivalent experience in graphic design, business, project/product management, computer science, or a related field
• Minimum 1-3 years of experience in graphic design, project management or account management, preferably in a digital agency or technology company in a client-facing capacity
• Strong organizational skills and meticulous attention to detail, with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills plus a friendly demeanor, with the ability to effectively liaise between clients and internal teams
• Experience with project management tools and IT ticketing systems is highly valuable. Linear, Hub Spot, Help Scout, Height, CMS platforms a major plus
• Experience with Word Press, Shopify, or headless websites is highly desirable
• Proficient in using design tools like Figma, Adobe Suite, Canva, and basic HTML/CSS for making edits
• Knowledge in ADA compliancy is preferred. Understanding of current international accessibility laws, standards, and best practices, including Web Content Accessibility Guidelines (WCAG) 2.1/2.2 and ARIA

• Weu
  2019re remote, but we like each other so much, we donu
  2019t want to be
• We are a very caring and understanding group of friends. Even though our clients can be a little harsh sometimes, we are chill enough to go with the flow
• We encourage and help facilitate continued learning to help you add tools to your career toolkit and enable you to take on more new, interesting challenges
• Starting salary is $40,000+ DOE, plus benefits, with additional compensation opportunities

If you support small businesses, enjoy learning, and thrive at interfacing with others in a somewhat professional setting, we want to hear from you! Apply now to join our team in this design leadership role with //TECHYSCOUTS.

To Apply: Please submit your resume and drop us a note - it can be a formal cover letter, samples of your work, or anything you want us to know about why you think you could be a good fit for this very cool job.