Certification & Enablement Coordinator

Overview

Reporting to the Director of Enablement, the Certification & Enablement Support Manager plays a critical role within Citrix's Enablement team by supporting the execution and ongoing enhancement of our technical certification programs. This role focuses on operational excellence, partner and vendor communication, and ensuring a premium learner experience across Citrix's certification and product learning ecosystem. The ideal candidate is detail oriented, highly organized, and a proactive problem solver who thrives in collaborative environments.

They will work closely with internal Citrix teams, vendors, partners, and customers to build and maintain a worldclass certification program that drives product expertise and market readiness.

• Certification Operations:
  Coordinate with external vendors involved in certification exam delivery, proctoring, and digital badging.
• Certification exam lifecycle management:
  Manage the lifecycle of certification exam vouchers, including distribution, tracking, reporting, and issue resolution.
• Quality assurance for certification-related training and product courses, ensuring accuracy, relevance, and alignment with exam objectives.
• Support creation, updates, and release of certification exams in alignment with the certification roadmap.
• Publish and maintain certification-related learning paths and courses on the Citrix learning platform.
• Badging & Learner
  
  Experience:
  
  Manage certification badges and workflows using Credly or similar digital credentialing systems.
• Governance and stakeholder alignment for badge issuance and naming conventions; serve as primary contact for partners and customers with certification or badging inquiries.
• Content & Enablement Support:
  Collaborate with the enablement team to prepare, package, and publish content on Big Tin Can  (CMS) and Brainshark (LMS).
• Ensure content formatting consistency, metadata tagging, and version control; assist with product readiness, partner education, and customer learning experiences; communicate certification metrics needs with Marketing Operations.

• 5+ years of experience in coordination, certification management, training operations, or similar roles.
• Familiarity with digital badging platforms (Credly preferred) and LMS/CMS systems (Brainshark, Big Tin Can , or comparable tools).
• Experience collaborating with vendors, partners, and external customers.
• Strong organizational, communication, and problem solving skills with the ability to manage multiple priorities simultaneously.
• Detail orientation with a commitment to accuracy and process quality; ability to work cross-functionally in a fast-paced, team-focused environment.

• Experience in a technology, SaaS, or product training environment.
• Understanding of certification exam development or learning content creation workflows.
• Project management or operations background.

• Communication: Professional, clear, proactive, and able to engage effectively with partners, vendors, customers, and internal teams.
• Organization: Skilled at managing deadlines, tracking multiple work streams, and maintaining orderly processes and documentation.
• Problem Solving: Resourceful, analytical, and able to troubleshoot issues related to certification logistics, content publishing, and learner support.
• Team Orientation: A collaborative mindset with a willingness to support broader enablement initiatives and jump in where needed.

Compensation may vary depending on location and qualifications, with ranges and potential rewards including annual bonus and sales incentives depending on plan terms and individual performance. Location-based pay ranges are provided below where applicable: NY, CA, and other locations.

Benefits and eligibility vary by country and role. U.S. based employees typically have access to healthcare, life insurance and disability benefits, a 401(k) plan with company match, among others. This requisition has no specific deadline for completion.

Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. We value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are committed to Equal Employment Opportunity (EEO) and to compliance with all applicable laws.

If you need a reasonable accommodation during any part of the application process, please contact us via the Bridge portal for assistance.

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