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Tier Support Analyst
Job in
Austell, Cobb County, Georgia, 30106, USA
Listed on 2026-06-06
Listing for:
Kforce
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Responsibilities:
* Provide first-level support for end users via phone, email, and ticketing system
* Analyze and troubleshoot basic technical issues and escalate as needed
* Manage and resolve support tickets efficiently and accurately
* Perform desk setups, workstation deployments, and basic hardware support
* Communicate clearly with end users and deliver strong customer service
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
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