Fleet Optimization Advisor

Fleet Optimization Advisor

The Fleet Optimization Advisor will be seen as the subject expert for Caterpillar's digital suite and will act as the company in contact for analysis, application questions, training, data utilization, and best practices. This role represents the highest tier of digital consulting—an elite team entrusted with solving the most complex customer challenges, driving enterprise adoption, and setting the standard for excellence in digital solutions.

Primary responsibilities include serving as a strategic digital advisor to key enterprise customers, driving executive-level conversations that align Caterpillar digital solutions with customer business objectives and operational outcomes. Proactively assess fleet performance, system health, and connectivity to identify risks, uncover opportunities, and deliver continuous improvement recommendations. Lead comprehensive fleet connectivity audits and translate insights into actionable strategies that improve utilization, uptime, and cost efficiency.

Act as the highest level of technical and functional escalation resource, resolving complex application, integration, and data challenges with a focus on root cause elimination and long-term stability. Collaborate directly with Caterpillar and internal stakeholders to influence product enhancements, integrations, and roadmap alignment based on real-world customer needs. Champion digital adoption by designing and executing tailored enablement strategies for customers, sales teams, and field technicians—ensuring measurable value realization.

Additional responsibilities include owning and leading customer-facing digital transformation initiatives, driving adoption of Caterpillar applications through structured workflows, governance, and change management practices. Operate with a high degree of autonomy to prioritize, manage, and resolve critical issues across multiple systems, ensuring exceptional responsiveness and accountability. Oversee and continuously improve ticketing and support workflows, ensuring service excellence, rapid resolution, and a premium customer experience.

Partner in the validation, testing, and deployment of new technologies, releases, and system enhancements to ensure seamless integration into customer environments. Design and deliver advanced reporting, analytics, and insights that enable data-driven decision-making at both operational and executive levels.

This role represents the highest tier of digital consulting—an elite team entrusted with solving the most complex customer challenges, driving enterprise adoption, and setting the standard for excellence in digital solutions.