Lead Facilities Technician

Be the hero behind the scenes. Our members love spotless clubs and equipment that just works—and you’ll make that happen. As a Lead Facilities Technician, you’ll own repairs and preventive maintenance, quarterback Major Tickets, support fellow techs, and step in for the Regional Facilities Manager when needed. If you like solving problems, staying organized, and keeping people safe, you’ll love this role.

• Keep clubs humming:
  Manage repair & maintenance workflow in Service Channel and hit KPIs for response and completion times.
• Lead the tough stuff:
  Tackle Major Tickets and high-priority projects across the region; support techs on complex repairs.
• Be the deputy:
  Cover for the Regional Facilities Manager during PTO and ensure operations stay smooth.
• Fix it right the first time:
  Perform carpentry, tile, painting, drywall, plumbing, electrical, and mechanical repairs.
• Stay ahead of issues:
  Conduct regular inspections to spot hazards and maintenance needs before they become problems.
• Communicate clearly:
  Keep club leaders and the Facilities team updated on repair status and timelines.
• Answer the call:
  Handle after-hours and emergency on-call work as needed.
• Get where you’re needed:
  Travel between assigned clubs in your own vehicle (mileage reimbursed).

• Deliver the Ultimate Fitness Experience with a service-first mindset.
• Are organized, detail-oriented, and great at juggling priorities.
• Can coach and support other technicians with patience and clarity.
• Communicate professionally with club staff, management, and senior leadership.
• Know your way around general building systems (carpentry, plumbing, electrical, mechanical).
• Are comfortable using Service Channel (or eager to learn it quickly).
• Can work a flexible schedule, including early mornings, evenings, weekends, and on-call.

• 5+ years of facilities experience (preferred).
• Experience with complex facilities projects (preferred)
• Basic skills in carpentry/painting/drywall and general repair.
• Foundational understanding of commercial electrical, plumbing, and mechanical systems (apprentice or supervised experience welcome).
• Experience with Service Channel or similar CAFM/FMS.
• Strong work ethic: punctual, organized, detail-oriented, and safety-minded.
• Friendly, professional, and patient communicator (verbal & non-verbal).
• Clean, professional appearance and great customer service instincts.
• Ability to choose and use the right tools safely and effectively.
• Valid Driver’s License and willingness to work flexible hours.
• Multi-site facilities maintenance experience required.
• Relevant facilities certifications are a plus.

• Complimentary membership + guest privileges
• Discounts on Personal Training, Mind&Body, Aquatics, Kids Programs, Serenity Day Spa, and apparel
• Employee referral program
• In-house Continuing Education Credits + CEC reimbursement

• Medical, Dental, Vision, Supplemental & Group Life Insurance
• 401(k) Retirement Plan
• Paid Time Off

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities