Membership Manager

Reports to: Director, Membership
Location: Remote - East Coast US (MA, PA, GA, NC, VA, CT only)

The Membership Manager plays a vital role in the growth and retention of MRC’s Membership on a global scale. In this role, you will connect with prospective members, actively engage current members, and support the execution of strategic and operational initiatives related to membership benefits, programs, and services.

This position reports directly to the Director, Membership, and is based in the United States, East Coast only.

Key Responsibilities

Member Support & Engagement

• Provide responsive and professional support to MRC members globally, including top online retailers and leading eCommerce solution providers.
• Educate members on the use and benefits of the MRC, including but not limited to the Member Portal, Communities, E-learning, Certification, Events, and Advocacy.
• Manage the new member onboarding process, ensuring successful delivery of the first-time member experience.
• Participate in and support networking initiatives such as MRC Connects and represent the organization at key industry events.

Membership Growth & Retention

• Build and maintain a strong sales pipeline of prospective members in collaboration with the global membership team.
• Execute outreach campaigns to grow and retain MRC Membership across regions.
• Work with the Director, Membership to identify and develop new member services that increase overall value and retention.
• Prospect new opportunities to promote the MRC brand and effectively communicate the membership value proposition.
• Lead management: initiate contact, follow up attempts with documented updates and progress.

Operational & Strategic Support

• Maintain accurate records in the CRM system and produce statistical summaries of global membership KPIs for internal reporting.
• Monitor monthly membership accounts receivable (AR) and assist the Finance team with the collection of aged invoices.
• Organize and manage monthly membership renewal notifications for accounts.
• Assist in evaluating and optimizing the membership structure, including fee models, category segmentation, services, and policies.

Cross-Functional Collaboration

• Support conference and event activities, including coordination of registration efforts and new member orientation sessions.
• Collaborate with other departments to support events, programs, and member initiatives as needed.

Qualifications

• 5+ years in a customer-facing role (Account Management, Customer Service, or similar)
• Experience in the e-commerce fraud and payments industry a plus
• Minimum 2 years of experience with Customer Relationship Management (CRM) systems
  Salesforce experience
• Successful track record working in a team environment, but equally comfortable working independently
• Strong people skills
• Demonstrated ability to develop and execute strategic and operational initiatives
• Excellent verbal, interpersonal, and written communication skills
• Highly organized with strong time management skills
• Flexible and capable of working in a dynamic global environment
• Occasional domestic or international travel may be required
• Advanced knowledge of Microsoft Office Suite

Additional Notes

• Competitive benefits package and performance-based bonus
• International safety protocols will be required to be followed
• Employees traveling for business purposes must be fully vaccinated to the level required for entrance into the respective state or country the business is taking place
• MRC participates in eVerify. To learn more, please go to: (Use the "Apply for this Job" box below).-mrc