Service Manager - Arbor Terrace

We focus on development, transparency, hard work, and trust. We execute this with great benefits and a culture that focuses on our employees.

No office politics, no dead-ends. We mean what we say and expect the same.

Salary Type: DOE

Luxury living just became a reality with the introduction and new development of the neighborhood’s most impressive apartment community, Broxton Bay Apartments, which offers unparalleled community and apartment amenities.

We are seeking a skilled and reliable Service Manager to join our maintenance team. The Service Manager will play a key role in ensuring the safety, functionality, and aesthetic appeal of our community by performing a variety of maintenance and repair tasks. This position requires strong technical skills, attention to detail, and a commitment to delivering exceptional service to our residents.

• Maintenance Supervision
  • Supervise and lead a team of maintenance technicians, assigning tasks, and providing guidance to ensure efficient and effective maintenance operations.
  • Conduct regular inspections of the property to identify maintenance needs, safety hazards, and areas requiring repair or improvement.
  • Prioritize and schedule maintenance requests, work orders, and preventive maintenance tasks to minimize downtime and disruptions for residents.
• Repairs and Troubleshooting
  • Perform and/or oversee the diagnosis, repair, and maintenance of mechanical, electrical, plumbing, HVAC, and other building systems and equipment.
  • Troubleshoot equipment malfunctions and coordinate with external vendors or contractors as needed to ensure timely resolution of issues.
  • Maintain accurate records of maintenance activities, including work orders, inventory levels, and equipment warranties.
• Safety and Compliance
  • Ensure compliance with all applicable safety regulations, building codes, and company policies and procedures.
  • Conduct regular safety inspections and trainings for maintenance staff to promote a culture of safety awareness and adherence to best practices.
  • Respond promptly to emergency situations, such as fire alarms, floods, or power outages, and implement appropriate measures to mitigate risks and ensure resident safety.
• Inventory and Budget Management
  • Manage maintenance supplies, tools, and equipment inventory, ensuring adequate stock levels and proper storage to support maintenance operations.
  • Monitor maintenance expenses and assist in the development and management of the maintenance budget, identifying opportunities for cost savings and efficiencies.
• Customer Service and Resident Relations
  • Provide excellent customer service to residents by addressing maintenance requests promptly and professionally, communicating status updates and resolutions as needed.
  • Foster positive relationships with residents through courteous and respectful interactions, demonstrating a commitment to meeting their needs and exceeding their expectations.

• High school diploma or equivalent; trade school certification or relevant technical training preferred.
• Minimum of 3-5 years of experience in maintenance management, preferably in the property management or multifamily housing industry.
• Strong knowledge of building systems and equipment, including HVAC, plumbing, electrical, and mechanical systems.
• Supervisory experience with the ability to lead, motivate, and develop a team of maintenance technicians.
• Excellent problem-solving skills and the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of safety regulations, building codes, and maintenance best practices.
• Proficiency in computerized maintenance management systems (CMMS) and Microsoft

• Positivity:
  Maintain a positive and supportive environment for residents and team members, fostering a culture of collaboration and respect.
• Solution Orientation:
  Approach challenges as opportunities for growth and improvement, implementing proactive strategies to address issues and enhance property performance.
• Pursuit of Excellence:
  Strive for excellence in all aspects of property management, continuously seeking opportunities for innovation and improvement.
• Transparency and Candor:
  Foster open and honest communication with residents, team members, and stakeholders, building trust and accountability within the community.
• Dedication to Outperform:
  Commit to exceeding expectations and delivering exceptional service to residents and stakeholders, demonstrating a strong work ethic and dedication to achieving results.
• Leadership:
  Lead by example, providing clear direction, guidance, and support to the property team, and promoting a collaborative and inclusive work environment.
• Financial Strength:
  Manage property finances responsibly and strategically, maximizing revenue and minimizing expenses to ensure long-term financial stability and growth.

• Location:
  
  Rome, GA
• Employment Type:
  
  Full-Time
• Skill Level: Mid-Senior Level

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