Area Support Manager

Overview

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In’N’Out Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care.

Area Support Manager (North & South)

• Location:
  
  North Area, England
• Date Posted: 25th February 2026
• Closing Date: 12th March 2026
• Industry: Automotive
• Job Type: Full time
• Salary:
  Based on Experience

The Area Support Manager (ASM) is responsible for supporting 15 centres with operational running, standards, and compliance. Working closely with the Area General Manager, the ASM ensures consistent operational excellence, supports Centre Principals with day‑to‑day issues, and drives adherence to policies, procedures and brand expectations.

The ASM will support and coordinate any new centre development plans.

• Consistently raise awareness of health and safety and contribute to the management of safe working practices. Ensure First aid and Fire marshal compliance.
• Be an ambassador of IN ‘n’ OUT Autocentres Ltd adhering to and where necessary explaining all relevant policies and procedures to new employees and ensuring all existing colleagues maintain standards set.
• Ensure centres follow company processes, operational standards, and service delivery requirements.
• Maintain full compliance with automotive industry standards and legal requirements.
• Ensure regular site audits are conducted to ensure compliance with relevant areas of the business and follow up on audit actions and ensure support is provided to centres in achieving corrective measures.
• Ensure vehicle and equipment compliance, maintenance schedules, and safety procedures are up to date.
• Ensure centres adhere to HR and company policies.

• Ensure the necessary internal training for all employees in every job function, ensuring total quality management is achieved. Where necessary train Centre Principals via Centre Training and Development Manager.
• Ensure that employees do not work on any product, or service that they have not been assessed as competent in or trained to carry out.
• Manage, develop and support Centre Principals with the introduction of new products and services (e.g. Car Care packages).
• Protect internal and external centre presentation, ensuring overall cleanliness and colleague brand representation (uniform).
• Support Centre Managers with day‑to‑day operational challenges to maintain smooth running of centres.
• Ensure centres consistently deliver brand standards and a market‑leading customer experience.
• Support succession planning, recruitment and retention activities.
• Identify operational issues early and escape or resolve as appropriate.
• Support centres in resolving customer escalations when needed.
• Assist HR, where required, with any necessary investigatory meetings/disciplinary hearings.
• The identification, reporting and management through to closure of facility actions, namely general property issues and ensuring they adhere to requirements.

• Strong operational background in automotive, mechanical or technical service environments.
• Strong commercial skills with a track record of developing teams and improving performance.
• Excellent communication, leadership and decision‑making skills.
• Excellent knowledge of compliance, Health & Safety and industry standards.
• Ability to influence, coach and support teams without direct line authority.
• Practical problem‑solver with strong organisational skills and attention to detail.

• Act as either a Centre Principal or Assistant Manager in Centre’s when required.
• Assist with recommending and the sourcing of necessary training for employee development and business needs, including ATA &…