Service Manager

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Service Manager at Epiroc!

At Epiroc USA LLC, our Parts and Service (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.

The Service Manager is a critical leadership role that is responsible for all service activities including Work in Progress, Recruiting, Financials, and provides solutions for customer issues occurring on any piece of Epiroc equipment in the assigned territory. This role also requires partnering in the development of our company's service structure and providing excellent communication, technical support and service presence to customers.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. Noise protection is required in this role. Service Managers are occasionally exposed to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. This position is considered Safety Sensitive.

Work Type:
Onsite

• Develop and promote service business to generate profitable revenue, maintain customer satisfaction, and expand service offerings including component rebuilds, welding, service contracts, and rental machine maintenance.
• Lead and manage competency center employees, including hiring, training, coaching, and evaluating performance, while ensuring alignment with company policies, culture and management philosophy.
• Implement and organize service procedures to ensure structured, efficient service activities, including warranty handling, failure analysis, and safety compliance.
• Supervise and support technicians both in the field and at the service center, ensuring high performance and understanding of expectations.
• Provide leadership and coordination for all aftermarket employees, directing and evaluating their activities to achieve service center goals and objectives.
• Ensure competency development for technicians and subcontractors in product, technical, and administrative areas, while maintaining a proactive, resourceful organization.
• Manage and maintain service resources and facilities following company policies, Regional 5S guidelines, and safety and environmental standards, while fostering professional communication with customers and internal staff.

• Bachelor of Science degree in a related discipline is preferred, and/or a minimum of 5 years of practical related experience in the mining or construction equipment field.
• Prior demonstrated experience successfully leading teams of employees required.
• Effective communication skills, including presenting information and responding to questions from groups of managers, clients, customers, and the general public.
• Strong mechanical/technical background is required for issue resolution & reasoning/discussing "root cause analysis" back to customers.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, hydraulic schematics, electrical and circuit drawings and diagrams, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Advanced training in computer aided maintenance systems, reporting, databases, and spreadsheets are preferred qualifications.
• Possess a valid/active driver's license.
• Maintain current US Department of Labor, Mine Safety & Health…