Guest Information Specialist

Position

Guest Information Specialist

Guest Information Center

Regular, Full-time, Non-exempt

$15.50 per hour

Guest Information Center Manager

Full Benefits eligible including health insurance, flex benefits, 12 paid holidays, vacation and sick leave accrual, amenities and parking pass.

State Employee Retirement System - GSEPS (Pension plus matching 401k)

Open until filled

The Jekyll Island Guest Information Center is hiring a full-time Guest Information Specialist to greet guests to the island, answer questions, provide information, directions, maps, etc. Operates point‑of‑sale system for retail sales and parking fee programs.

• Demonstrates exceptional customer service skills, responds to guest inquiries in a professional manner.
• Operation of point of sale system for retail sales and parking fee transactions.
• Deposits all receipts, completes verification of deposit records, and ensures all monies are accounted for.
• Provides visitors with maps, directions and information in a helpful and courteous manner.
• Participates in training activities to optimize customer service skills.
• Restocks brochures and notifies Manager of low inventory levels.
• Restocks inventory and maintains a clean and orderly sales floor.
• Applies AVI stickers to customer vehicles and enters data into parking database.
• Assists customers at Plaza gates as needed.
• Assists with special projects as assigned.
• Performs other duties as assigned.

• High school diploma or equivalent required, some college preferred.
• Two years retail/customer service experience preferred; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills and abilities for this position.
• Computer skills including Microsoft Office required.
• Strong communication skills, ability to work independently or as part of a team.
• Flexible availability, including weekends, evenings, and holidays.
• Reliable and punctual.
• Credit, Criminal and MVR background check required.

• Majority of work is performed both indoors and outdoors. Work performed may be subject to extreme heat and adverse weather including rain and/or cold temperatures.
• Noise level is considered normal to loud.
• Work is subjected to hazards; moving vehicles.
• Exert up to 35 pounds of force occasionally and/or up to 15 pounds frequently and a negligible amount of force constantly to move objects.
• More than 50% of a typical work day will be spent walking, standing, balancing (standing on and using 1-2 steps), reaching, using fingers to handle objects such as money, and using repetitive motions of the wrist, hands and fingers.
• Between 25% and 50% of the typical work day will be spent stooping (bending at the waist) and lifting.
• Less than 25% of the day is spent kneeling, crouching, sitting, pushing and pulling.
• Sensory abilities required include vision, hearing and touching with more than 50% of the day spent communicating; talking and hearing.
• Must have visual clarity to prepare and analyze data and figures, use the computer and expansive reading.

Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug‑free Workplace.