Bilingual AHS Specialist; Portuguese​/English

Job Summary

Amazon is seeking a highly motivated and detail-oriented Bilingual AHS Specialist fluent in Portuguese and English to join our dynamic team. In this role, you will provide exceptional support and assistance to Amazon associates, ensuring that health, safety, and operational standards are consistently met. You will act as a key point of contact for both internal teams and external partners, helping to resolve issues efficiently while maintaining Amazon's commitment to excellence and associate well-being.

This position offers the opportunity to work in a fast-paced, collaborative environment and make a direct impact on associate satisfaction and operational efficiency.

• Provide bilingual (Portuguese/English) support for Amazon associates, responding promptly to inquiries related to health, safety, and workplace procedures.

• Investigate, document, and resolve associate-related cases and issues in accordance with company policies.

• Serve as a liaison between associates, management, and cross-functional teams to ensure timely and accurate resolution of issues.

• Maintain accurate records and track trends to identify potential risks or recurring issues.

• Collaborate with internal teams to improve processes and implement solutions for operational challenges.

• Communicate complex information clearly and professionally to associates and stakeholders.

• Ensure compliance with Amazon policies, local regulations, and health and safety standards.

• Fluency in Portuguese and English (written and spoken) is mandatory.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with internal case management systems.

• Strong customer service orientation and ability to handle sensitive information with discretion.

• Minimum 2 years of experience in customer service, human resources, or associate support roles.

• Experience in bilingual support or working in a multicultural environment is highly preferred.

• Prior experience in health, safety, or operations-related functions is an advantage.

• This is a full-time position
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• Standard working hours apply, with potential for flexible shifts depending on business needs.

• Occasional overtime may be required during peak periods.

• Strong understanding of workplace health and safety standards.

• Ability to remain calm under pressure and manage complex situations with professionalism.

• Excellent analytical and problem-solving skills.

• High level of cultural sensitivity and ability to communicate effectively with a diverse workforce.

• Adaptability and willingness to learn new systems and processes quickly.

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off, including vacation and sick leave.

• Opportunities for career growth and professional development.

• Employee assistance programs and wellness initiatives.

• Access to Amazon discounts and other exclusive perks.