Help Desk Technician

Priority Position at Noon, open until filled

Full Wage Scale: $25.76 - $34.77

Benefits:

• Competitive Pay

• Paid Time Off

• 13 Paid Holidays

• MN PERA Retirement

• Weekend, Night & Holiday Premiums

• Health Insurance (Some plans at $0.00 per month)

• Dental Insurance

• Vision Insurance

• Onsite Fitness Room

• Excellent additional Benefit & Retirement Packages

• MN Paid Leave Program

• Employer Paid Short-Term Disability

Department: Information Technology Rating: DBM B22
Supervisor Title: IT Supervisor FLSA Status: Non-Exempt

POSITION SUMMARY

Under the immediate supervision of the Information Technology Supervisor, the Help Desk Technician serves as the first point of contact to county employees providing front-line IT technical support. The Help Desk Technician primarily handles high volume routine service requests and incident tickets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities of this position are included, but are not limited to the following:

Provides technical support to end-users; coordinates technical support with vendor and internal customers for installations, troubleshooting, repair, and/or maintenance issues.

Monitors, configures, and maintains equipment and systems in assigned area of responsibility, taking appropriate corrective action or referring issues requiring escalation.

Troubleshoots computer, communication, networking, and/or related system hardware and software problems to include providing technical assistance, evaluating and troubleshooting systems, and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices.

Monitors and maintains appropriate levels of inventory and supplies to ensure efficient and effective operations, which includes the tracking of computer related assets.

Establishes and maintains effective working relationships with coworkers, supervisors, and/or other county staff to ensure clear communication and information sharing.

Performs other duties as necessary and/or assigned to support efficient and effective county operations.

MINIMUM QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. Listed below are minimum qualifications that are representative of formal education, work experience, and specific requirements that are required of this position.

Education & Experience

• Associate's degree in Information Technology or related field, and two (2) years of IT work experience or related field; or equivalent combination of education and experience.

Trainings, Certificates, and Licenses

• Valid driver's license

• Must clear a security background check, including fingerprinting

• Criminal Justice Information Services (CJIS) training

• Health Insurance Portability and Accountability Act (HIPPA) training

COMPLEXITY

The extent to which this position's responsibilities are related to one another that best exemplifies the normal working conditions.

Tasks involve related steps, processes, and methods that require this position to recognize clear differences in a variety of situations.

RESPONSIBILITY

Supervision - Needed

This position carries out a group of procedures using the general methods and desired results that the supervisor indicates. This position selects from among the most appropriate of several guidelines, makes minor adjustments to methods, and refers unforeseen situations to others for solution.

Supervision - Given

Moderate coordination of work with other individuals (non-supervisory)

Impact on the overall county's business

Work product or service affects the accuracy, reliability, or acceptability of further processes or services.

REQUIRED PHYSICAL ABILITIES AND WORK CONDITIONS

The physical demands and work conditions described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Additional physical/mental requirements may not be listed above but are inherent in performing the positions essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hazards

Moderately strenuous - Lifting requirement of up to 30 pounds on an occasional basis; up to 50 pounds on a rare to occasional basis with assistance. Must be able to perform the following on an occasional basis: fingering, communicating, reading, standing, stooping, kneeling, bending and crouching.

Surroundings

Low Risk - Exposure to inside environmental conditions where it is adequately lighted, ventilated and heated, and normal precautions must be observed.

Work performed is typically performed within the Government Center or a satellite office. Driving or riding to work at a service center, attending meetings, participating in training sessions, etc. may be required.

Work interruptions are frequent. There is some pressure associated with project or activity deadlines and details.

Equipment used includes, but is not limited to, computers, printers, telephone,…