Digital Navigator - State Prog Admin

## Digital Navigator - State Prog Admin Apply locations:
Austin time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 28, 2026 (21 days left to apply) job requisition :
JR##
**** All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
*****
* Working Title:

** Digital Navigator - State Prog Admin
** Institution:
** Riverland Community College
** Classification

Title:

** State Prog Admin
** Bargaining Unit / Union:
** 214:
Minnesota Association of Professional Employees
** City:
** Austin
* * FLSA:
** Non Job Exempt
** Full Time / Part Time:
** Full time
** Employment Condition:
** Unclassified - Limited Academic (Fixed Term)
** Salary Range:**$24.40 - $35.30
** Job Description
** The Digital Navigator is a trusted community guide who supports community members with ongoing, individualized support for accessing affordable and appropriate connectivity, devices, and digital skills. Although employed by Riverland Community College, the Navigator serves as a neutral, community-centered resource, providing individualized and small-group assistance to help community members gain confidence using digital tools and online services.

Digital Navigators work in community locations to help individuals access affordable internet, secure appropriate devices, develop essential digital skills, and successfully navigate online systems related to healthcare, education, employment, and civic participation.

This initiative is grant-funded for up to 5 years ). Work schedule will include occasional evenings and/or weekends based on client availability, outreach events, and partner site hours.
** PRINCIPLE RESPONSIBILITIES AND RESULTS
** Examples of key duties are interpreted as descriptive and not restrictive.## ##
** 1. Client Support & Digital Skills Coaching
*** Provide individualized coaching and small-group instruction on basic digital skills.
* Assess clients’ device access, connectivity, skill level, and goals; document findings.
* Create individualized learning plans that reflect client-led goals and priorities while maintaining confidentiality.
* Assist clients in accessing low-cost internet, devices, and device repair resources.
* Provide support in person or remotely (phone, text, email, video).
* Provide services at multiple community locations throughout the week; rotate between partner sites based on scheduled hours, community needs, and program coverage.
** Priority:  Essential*
* ** Percent of Time: 50%**##
** 2. Training Delivery & Instruction
*** Design and deliver basic digital literacy workshops or training sessions in community settings.
* Create visual aids, handouts, and reference materials that are culturally and linguistically appropriate.
* Adjust instruction to various skill levels, learning styles, and language needs.
** Priority:  Essential*
* ** Percent of Time: 25%
**** 3. Outreach, Partnerships & Community Engagement
*** Conduct outreach and engagement opportunities in collaboration with community organizations and referral partners.
* Respond to referrals from community partners, the Advisory Board, and direct client inquiries.
* Deliver presentations to promote the Digital Equity Initiative and build awareness among potential clients and partners.
* Work collaboratively with Supervisor and Advisory Board to identify communities and individuals experiencing the most significant digital barriers.
** Priority:  Essential
Percent of Time: 10%
**** 4.*
* ** Documentation, Reporting & Program Support
*** Maintain accurate and timely records of client interactions, progress, and outcomes.
* Provide feedback to the Supervisor on trends, barriers, and client needs. Receive feedback from the Supervisor on best practices and receive professional development trainings to engage in continuous improvement.
* Assist with program logistics, materials, and community engagement activities.
* Support neutral, community-facing marketing and communications.
** Priority:  Secondary*
* ** Percent of Time:*
* ** 10%
**** 5. Other Duties as Assigned
*** Participation in Riverland employee trainings and other duties that facilitate collaboration with other Riverland departments and employees for the…