Accounts Receivable Associate Austin, TX

About LINQ

We’re a high-growth software company with a big mission
: empowering K-12 district teams to do more with less.

At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.

Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.

LINQ’s Values:

• Act with Integrity & Build Trust:
Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.

• Deliver Excellence:
We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.

• Embrace Challenges:
We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.

• Collaborate & Act as One Team:
Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.

About The Role:

The Accounts Receivable Associate is responsible for managing customer invoicing, collections, and cash application to ensure timely and accurate receipt of payments. This role partners closely with Sales, Customer Success, and Accounting to resolve billing issues, reduce outstanding balances, and maintain strong customer relationships.

What You’ll Be Doing:

• Account Reconciliation:
  Regularly reconcile customer accounts to ensure that all payments and outstanding balances are accurately reflected. Investigate and resolve discrepancies or discrepancies between payments and invoices.
• Collection
  
  Activities:
  
  Communicate with customers regarding overdue invoices, outstanding balances, and payment reminders. Collaborate with internal departments, such as sales and customer service, to address and resolve any issues that might be causing delays in payment.
• Dispute Resolution:
  Investigate and address any customer disputes or discrepancies related to billing or payments. Work with the appropriate teams to resolve issues and ensure timely resolution.
• Aging Reports:
  Prepare and analyze accounts receivable aging reports to monitor the status of outstanding invoices. Take proactive measures to reduce the aging of accounts and minimize bad debt.
• Customer Communication:
  Maintain professional and effective communication with customers to address inquiries, provide payment information, and resolve issues promptly.
• Documentation:
  Maintain accurate and organized records of invoices, payments, correspondence, and other relevant documentation related to accounts receivable activities.
• Payment Processing:
  Receive, record, and post incoming customer payments, including checks, electronic transfers, credit card payments, and other forms of payment. Accurately apply payments to the corresponding invoices in the accounting system.
• Invoice Generation:
  Prepare and generate accurate invoices for…