Accountant III - AR Hotline

Date:
Feb 13, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Accountant III - AR Hotline

Job Title: Accountant III

Agency: Health & Human Services Comm

Department: HHSC Accounting

Posting Number: 13748

Closing Date: 02/27/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Group: TEXAS-B-18

Salary Range: $4,500.00 - $4,725.00

Pay Frequency: Monthly

Shift: Day

Additional Shift: Days (First)

Telework: Not Eligible for Telework

Travel: Up to 20%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Other Locations: Austin

MOS Codes: X,651X,751X,,A,70C,90A,36B,89A,65FX,65WX,6F0X1,F&S,FIN
10,LS,LSS,PS,SK

YN

If you have experience in research, customer service, reconciliation, accounting, bookkeeping, or cash-handling, this job opportunity is for you.

• Receive and prepare refund requests, fund moves, claim setups and additional requests sent in via email and USPS.
• Process and keep all client information remitted to the agency confidential.
• Research, analyze, sort, and process financial data utilizing multiple client-based accounting systems.
• Backup additional tasks and areas of Accounts Receivable (AR) as assigned by management.
• All tasks are performed in accordance with Federal and State guidelines managed by Senate Bill 245. Funds must be deposited within 72 hours of receipt.

Performs moderately complex (journey-level) accounting work. Works under general supervision, with limited latitude for the use of initiative and independent judgment. This position will be responsible for billing, collections, reconciliation, and late fee assessments for Access Rules. In addition, this position will be responsible for the following tasks.

• Communicate with internal and external accounting teams via phone, email, and MS Team meetings to prepare and process fund move requests, claim setups, refunds, and any additional incoming tasks.
• Answer incoming client calls and make outbound phone calls regarding client account information.
• Verify the accuracy of client account information and request workflow logs to address discrepancies.
• Monitor the progress of workflow log requests from clients in the Accounts Receivable Tracking System (ARTS).
• You will need three years of customer service, accounting, bookkeeping, or cash-handling experience using an automated accounting system.
• You will need at least three years of experience in Microsoft Office Suite.

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

• Prepare refund requests, SARS, and fund moves sent to the ARTS Corrections inbox. Billing, collections, reconciliation, and late fee assessments for Access Rules (50%)
• Complete Provider Claim setups sent to ARTS Claims inbox. (5%)
• Assist with State Reviews, one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) and other requests sent to ARTS Projects inbox. (15%)
• Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, Fair Hearing Appeal requests, disputes of liability, documentation, retrieve after hours voicemails, and return client calls as needed. Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements. (10%)
• Backup to the following…