Collections Specialist

Job 130394 - Collections Specialist
Austin, TX

Responsibilities:

Reporting directly to the Controller, the Collections Specialist will be involved in the Accounts Receivable activity, maximizing cash flow through the timely and effective collection of debts. You will play a key part in process improvement, dispute management and overdue debt reduction initiatives as well as research discrepancies and reconcile accounts.

Job‑Specific

Skills and Experience:

• Collection calls and/or correspondence in a fast paced goal oriented collections department.
• Providing customer service regarding collection issues, processing customer refunds, review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts—customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and internal departments.

Experience with the following is a plus:

• Accounts Receivable knowledge/experience.
• Experience with Net Suite accounting system.

Qualifications:

• Only Austin, TX based candidates will be considered.
• A Bachelor’s degree, preferably in Accounting or Finance.
• 1-3 years corporate Collections experience.
• Knowledge of Billing and Collections procedures.
• Strong attention to detail, goal oriented.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.