Accounts Receivable Specialist

Accounts Receivable Specialist

Job Description

The Accounts Receivable Specialist provides financial, administrative, and clerical support to ensure timely and accurate receipt of payments, proper recording of transactions, and prompt resolution of discrepancies in accordance with company policies. This role focuses heavily on high-volume, analytical collections and requires strong critical thinking, independent decision-making, and the ability to manage large, complex customer accounts. You will support multiple organizations with distinct ERP systems and processes, working in a high-accountability environment with significant opportunities for growth and future collection-based incentives.

Responsibilities

+ Monitor and manage accounts receivable aging reports to ensure timely collection of outstanding balances.

+ Serve as the primary contact for assigned accounts, building strong relationships with customers, vendors, and internal teams.

+ Perform regular accounts receivable and collections activities, much of which is manual, for large, critical accounts with daily transaction volumes that can reach up to $1M.

+ Manage large customer structures where a single major account may contain up to 170 sub-accounts, ensuring each sub-account is contacted at least twice per month.

+ Process 40-60 accounts receivable and collections notes daily, dedicating approximately 5-6 hours per day to these activities.

+ Balance collections work with 2-3 hours daily of email communication, processing, and related administrative tasks.

+ Maintain and update contact databases and process documentation to ensure accurate and current information.

+ Navigate company and customer portals to obtain necessary data and update complex Microsoft Excel reports.

+ Post payments accurately, reconcile customer ledgers, and identify and resolve discrepancies in a timely manner.

+ Communicate with customers to collect payments, negotiate and manage payment plans, and address billing issues professionally.

+ Coordinate with external collections agencies as needed to resolve overdue accounts.

+ Support internal teams by responding promptly and professionally to inquiries related to accounts receivable and collections.

+ Generate financial reports and assist with audits by providing accurate documentation and supporting information.

+ Maintain accurate and up-to-date customer data across multiple ERP systems used by the various organizations supported.

+ Identify process inefficiencies within accounts receivable and collections workflows and recommend improvements.

+ Adapt to working with separate ERP systems, processes, and shifting priorities across multiple supported entities.

+ Perform additional tasks and special projects as assigned to support the broader shared services team.

Essential Skills

+ High School Diploma or GED required.

+ Minimum of 3+ years of experience in accounts receivable, collections, or general accounting.

+ Proven experience in high-volume analytical collections, including handling 60-80 daily collection activities alongside other A/R and customer service tasks.

+ Demonstrated critical thinking and independent decision-making skills in collections and accounts receivable scenarios.

+ Strong proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables.

+ Proficiency in Microsoft Word for professional communication and documentation.

+ Ability to operate effectively in multiple ERP systems and various accounting or business platforms.

+ Solid knowledge of general accounting principles and practices.

+ Effective verbal, listening, and written communication skills for interacting with customers and internal stakeholders.

+ Strong analytical skills with a high degree of accuracy and attention to detail.

+ Demonstrated ability to maintain confidentiality with sensitive financial and customer information.

+ Ability to work under critical deadlines and perform effectively in a high-accountability environment.

+ Willingness to work hard, accept constructive criticism, and continuously improve performance.

Additional

Skills & Qualifications

+ Associate's Degree or equivalent from a two-year college or technical school preferred.

+ Finance degree preferred for candidates seeking longer-term growth in financial roles.

+

Experience with ERP systems such as SAP, Workday, or similar platforms.

+ Familiarity with accounting software, invoicing, payables, cash application, and general accounting workflows.

+ Experience in pharmaceutical, biotechnology, or medical technology industries is highly desirable.

+ Background in larger organizations is preferred over small-company environments.

+ Strong organizational skills and the ability to manage multiple priorities across different entities and systems.

+ Comfort working in a shared services environment, supporting multiple companies with differing processes and priorities.

+ Self-starter mentality with the ability to take ownership of assigned accounts and tasks with minimal supervision.

+ Flexibility to assist any of…