Billing​/Collections Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Pay Range: $22-24/hour DOE

Schedule: Full-Time or Part-Time Available | Monday-Friday

A Day in the Life of an Accounts Receivable | Billing | Collections Specialist at SERVPRO

No two days are exactly the same at SERVPRO, but if you enjoy organization, problem-solving, and helping keep a business running smoothly, you'll fit right in.

Your day may start by reviewing accounts receivable aging reports, processing payments, and following up on outstanding balances. Throughout the day, you'll communicate with customers regarding invoices, answer account-related questions, create and send invoices, research billing discrepancies, and work closely with management to ensure accounts remain current.

While collections is an important part of this role, customer service is equally important. Many of our customers have recently experienced property damage to their homes or businesses, and professionalism, empathy, and effective communication are critical.

This position plays a key role in the financial health of our company by helping ensure invoices are accurate, payments are collected, and customer accounts are properly maintained.

• Create and distribute customer invoices accurately and timely
• Review accounts receivable aging reports and follow up on outstanding balances
• Make collection calls and send collection correspondence
• Process customer payments and maintain accurate payment records
• Research and resolve billing discrepancies
• Maintain detailed account notes and collection activity records
• Assist with customer account inquiries and payment arrangements
• Work closely with management to monitor and reduce outstanding receivables
• Maintain accurate customer and financial records in Quick Books
• Assist with administrative office tasks and phone coverage as needed
• Support month-end reporting and reconciliation activities
• Maintain confidentiality of customer and company financial information

• Previous accounts receivable, billing, collections, bookkeeping, or related experience preferred
• Experience with Quick Books preferred
• Strong customer service and communication skills
• Comfortable making collection calls and discussing past-due balances
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Ability to prioritize tasks and manage multiple responsibilities
• Ability to work independently and as part of a team
• Ability to successfully pass a background check

• Ability to sit, stand, and walk for prolonged periods
• Ability to lift and carry up to 25 pounds
• Ability to operate standard office equipment including computers, phones, printers, and scanners

• Full-time or part-time position, in-person at SERVPRO of Lake Geneva
• Monday-Friday schedule
• Fast-paced office environment supporting restoration, cleaning, and construction operations
• Frequent interaction with customers, insurance companies, and vendors

• Health insurance is not currently offered
• 401(k) with company match available after eligibility requirements are met
• Candidates must be comfortable making collection calls and discussing outstanding balances
• Reliability, attendance, accuracy, and professionalism are critical to success in this role

• Someone who enjoys keeping things organized and accurate
• Strong communication and customer service skills
• Experience with billing, collections, accounts receivable, or bookkeeping
• Excellent attention to detail and follow-through
• Confidence speaking with customers about invoices and payment status
• Ability to multitask and manage competing priorities
• A dependable team player who takes ownership of their work

At SERVPRO, this role is much more than simply sending invoices. We are looking for someone who will help maintain strong customer relationships, keep our accounts current, and support the overall success of our team.