Senior Manager, Student Account & External Services

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Job Description The Senior Manager, Student Account & External Services is responsible for managing day-to-day operations of student account and external billing functions, ensuring accurate execution of billing, payment processing, and receivable activities. This role oversees staff, monitors workflow performance, and ensures adherence to policies and internal controls. Operating across multiple campuses or functions, the position ensures operational consistency, service quality, and timely financial processing.

Compensation: $86,990.40/year (Starting salary determined by experience and qualifications).Essential Functions The employee will demonstrate TSTC’s Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Student Billing and Account Operations Promote and maintain a high standard of customer service within the team by ensuring all interactions with students and external customers are professional, responsive, and focused on delivering a positive, solution-oriented experience.

Oversee all daily student billing operations and accounts receivable reviews.

Supervise Senior Account Specialist and Account Specialist roles.

Coordinate financial aid reconciliation to ensure accurate application of funds.

Oversee the daily refund processing workflow to ensure timely disbursements.

Collaboration and Communication Serve as the primary liaison between Student Accounts & External Services, Financial Aid, and Enrollment to mitigate complex billing risks and optimize automated revenue recognition processes.

Coordinate reconciliation between student accounts and financial aid systems.

Ensure proper application of financial aid funds.

Work Management Manage daily workflow and staffing priorities.

Ensure accurate and timely student account processing.

Continuous Improvement Identify and implement process improvements to enhance workflow efficiency, service delivery, and operational effectiveness.

Lead departmental improvement initiatives and support staff in adapting to new procedures and systems.

Analyze operational data to identify trends and opportunities for innovation.

Education & Experience

Required Qualifications Associate’s degree in Business Management Minimum of 5 years of experience in student accounts, billing, or financial operations, including at least 2 years of supervisory experience

Preferred Qualifications Bachelor’s degree in Business, Accounting, Finance, or related field

Skills & Abilities Student Financial Operations:
Demonstrates strong knowledge of student billing, receivables, financial aid application, and refund processing

Operational Leadership:
Manages team performance, workload distribution, and service delivery across student account operations

Data Analysis:
Analyzes operational and financial data to monitor performance and identify trends

Process and Workflow Management:
Oversees high-volume processes to ensure accuracy, consistency, and timely execution

Communication and Stakeholder Coordination:
Works effectively with internal partners to resolve complex issues and align processes

Decision Making and Problem Solving:
Applies sound judgment to resolve operational challenges and enforce established procedures

Core Competencies Communication Communicates  clearly with internal departments and third-party sponsors to ensure transparency in billing requirements and contract terms.

Leadership & Supervision Leads billing staff and oversees daily operational execution to ensure team members adhere to requirements and procedures.

Financial Operations Knowledge Applies knowledge of institutional receivables and invoicing processes to maintain accurate billing and alignment with financial practices.

Process Improvement Identifies…