Accounts Examiner; Austin

Accounts Examiner (Austin) - (826766)

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the North Lawn of the Texas State Capitol, we have offices statewide. We are a Family Friendly Certified Workplace with great work‑life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position will be located at our main office at 101 E. 15th St,

Austin, Texas in the RID Tax Collections Unit.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or be willing to relocate to Texas.

Due to access to sensitive information in this position, the person to whom an offer of employment is made will be required to pass a federal background check.

A detail‑oriented professional with accounting and/or collections experience who is comfortable dealing with employers, accountants, and attorneys in discussing sensitive debt issues. You are confident and good at reviewing data to verify its accuracy, ensuring compliance with rules and regulations, and you can provide guidance to your customers on the rules and regulations you enforce. Flexibility is a plus as work assignments may change from day to day, depending on items received from upstream departments.

Working with a team and accepting responsibility for how your work affects others is essential in this team environment.

The Collections Tax Accounts Examiner performs entry‑level to moderately complex accounts examination work. The work involves examining tax accounts and collecting taxes, fees, and penalties. Collection action includes issuing delinquency notices, contacting banks for collection efforts, using the Comptroller system to place payment holds, and issuing legal documents to county clerks for enforcement of debt against delinquent employers. You will work under close general supervision, with minimal independence for initiative and judgment.

• Examine unemployment insurance tax records of employers to secure collection of past‑due taxes and related amounts.
• Review employer tax records and other applicable databases to verify delinquency and employer identity before taking collection action.
• Take any of the following actions to collect past‑due amounts: issue default notices, file liens and record documents, negotiate payment plans, issue bank freezes/levies, place warrants with Comptroller, and other enforcement actions.
• Respond to a heavy workload of telephone calls, electronic mail, and letters from employers or their representatives.
• Perform other duties as assigned.

• Accounts Examiner I:
  One year of full‑time experience in maintaining accounting records or performing audit work.
• Accounts Examiner II
  :
  Two years of full‑time experience in maintaining accounting records or performing audit work.
• Accounts Examiner III
  :
  Three years of full‑time experience in maintaining accounting records or performing audit work.
• All levels:
  Relevant academic credits may be applied toward experience qualifications for this position.

• Great telephone and business writing skills.
• Well‑organized and able to shift from one duty to another based on daily workload.
• One to two years of debt collection experience.
• Working knowledge and experience with MS Office, Outlook, Excel, and SharePoint.
• Experience with TWC’s automated system or the Comptroller’s TINS/USAS system.

• Family Friendly Certified Workplace.
• Competitive starting salary: $2,953.25 – $4,924.66/month.
• Defined retirement benefit plan.
• Optional 401(k) and 457 accounts.
• Medical insurance.
• Paid time off, including vacation, sick, and family care leave.
• Additional benefits for active employees can be found at https://(Use the "Apply for this Job" box below).-Benefits
  .

To be considered, please complete a State of Texas Application for Employment and apply online at  or on Taleo (Job Search). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. This position is security sensitive under the Texas Labor Code, Section 301.042.