Finance & Accounting Operations Associate

Finance & Accounting Operations Associate

Austin, TX | Hybrid | Full-Time

Our client is an established, fast-growing healthcare technology company providing mission-critical software that healthcare professionals rely on every day. Its platform supports core functions including practice management, billing, scheduling, and payments.

With new leadership, fresh growth capital, and ambitious plans for the next stage of growth, the company is at an inflection point. This is not an early-stage startup—it is an established market leader focused on long-term value creation and building the team, product, and infrastructure needed to support continued growth.

We’re looking for a Finance & Accounting Operations Associate to join the team in Austin.

• You are the person a customer calls when the invoice does not look right, and the person who calls them when the invoice has not been paid.
• This role owns accounts receivable end to end: fielding billing questions from subscription customers, running collections, and serving as the escalation point when a billing issue turns complicated, emotional, or expensive. You’ll also own the reconciliations that keep the revenue picture honest, tying billing back to Salesforce so reported ARR is accurate and checking vendor and customer invoices so nobody is getting billed for something they did not agree to.
• You’ll work closely with finance leadership to support the finance function and broader operational priorities. That means you’ll also get pulled into whatever the function needs: accounts payable, coding transactions to the right account and department, month-end schedules, reconciliations, and the analysis nobody planned for.
• The revenue cycle is your anchor. On a finance team this size, though, the useful people are the ones who can take an unfamiliar piece of the close and hand it back finished.
• This is not a queue-clearing seat where you send templated past-due notices and hope. It is not a collections script, either.
• The right person would rather have one uncomfortable five-minute phone call than send a fourth polite email that changes nothing. You can hold a firm line on a balance without torching a relationship that took years to build, and you can tell the difference between a customer who cannot pay, a customer who is disputing something real, and a customer who is stalling.
• When Support, Customer Success, or Sales hits a billing problem they cannot solve, it comes to you first. You settle what you can settle, and when something needs a decision above your level, it gets there fast with the account history and your recommendation already attached.
• Billing here is already semi-automated. Dunning goes out through the company’s payment processor, and AI agents built in-house draft replies to customer billing questions. That machinery works, and it is nowhere near as good as it is going to be.
• You’ll be the person closest to its output, which makes you the person best positioned to improve it: tuning what the agents send, catching where they get it wrong, and pushing more of the routine volume into them so your time goes to the accounts and conversations that need a human.

• You’ve become the front door for billing, and customers notice. Inquiries get a real answer fast, disputes get resolved instead of aging, and customers stop having to ask twice.
• You can tell the story behind every material dollar in the aging report. Past-due balances have been collected, put on a plan, or written off with a reason attached. Nothing sits at 120 days with “unknown” as its status.
• Collections is a process, not a scramble. There is a documented cadence, a clear escalation path, and a defined point where a friendly reminder…