Administrative Coordinator - Vendor & Member Services

Administrative Coordinator - Vendor & Member Services – SPS Pool Care

SPS Pool Care is launching a new Group Purchasing Organization (GPO) to provide pool professionals with collective buying power and operational support. The Administrative Coordinator will serve as the main point of contact for Vendor & Member Services, handling inquiries, onboarding, ticket management, and event support.

• Serve as the first point of contact for GPO members via phone, email, and ticketing systems (e.g., Freshdesk).
• Assist with member registration, portal setup, and onboarding.
• Maintain accurate member and vendor information within CRM systems.
• Coordinate communications between members, vendors, and internal teams to resolve pricing, order, or delivery issues.
• Support vendor onboarding by collecting required documentation and updating program details.
• Represent the GPO at select industry conferences and trade shows; assist with booth setup and lead tracking.
• Manage and document support tickets, FAQs, and knowledge base updates.
• Identify recurring issues and contribute to process improvements to enhance member experience.

• 2+ years of customer service experience, ideally in B2B or membership‑based organizations.
• Strong communication, organization, and problem‑solving skills.
• Experience with CRM and help desk systems (Freshdesk preferred).
• Tradeshow experience is a plus (not required).
• Familiarity with vendor programs or GPO operations is a plus.
• Proficient in Microsoft Office and Google Workspace.
• Willingness to travel occasionally for events.

• Delivers responsive, professional service to GPO members and vendor partners.
• Builds lasting relationships through reliable communication and follow‑through.
• Contributes to operational efficiency and best‑in‑class member experience.
• Exhibits entrepreneurial spirit, resourcefulness, and the ability to thrive in a growing environment.

Entry level

Full‑time

Administrative

Consumer Services