On-Site Assistant General Manager — Single-Family HOA Austin, TX

On‑Site Assistant General Manager — Single‑Family HOA (Full‑Time) Job Summary

We are seeking an organized, service‑focused Assistant Community Manager to support the day‑to‑day operations of a single‑family homeowners association. This position reports directly to the General Manager and plays a key role in homeowner communications, compliance coordination, vendor scheduling, administrative support, and maintaining accurate community records. The ideal candidate is proactive, detail‑oriented, and comfortable managing multiple priorities in a customer‑facing environment.

• Serve as a primary point of contact for homeowner questions and requests; ensure timely follow‑up and resolution
• Assist with drafting and distributing community communications (emails, notices, updates, reminders)
• Support resident issue tracking and ensure concerns are routed and resolved appropriately

• Support enforcement of governing documents, community rules, and architectural standards in a consistent, professional manner
• Assist with violation tracking, courtesy notices, and compliance follow‑up
• Help coordinate architectural applications (ARC/ACC), submissions, approvals, and recordkeeping (as applicable)

• Prepare meeting materials and assist with meeting logistics (agendas, packets, sign‑in sheets, ballots/proxies when applicable)
• Maintain organized community files (contracts, bids, correspondence, maintenance logs, owner records)
• Assist with obtaining vendor proposals, tracking insurance certificates, and maintaining compliance documentation
• Support records requests, document distribution, and routine reporting to the General Manager/Board

• Schedule vendors and contractors for repairs and routine services; confirm access and completion
• Track work orders, service requests, and vendor follow‑through; elevate urgent issues to the General Manager
• Assist with routine community inspections and documentation of maintenance needs

• Assist with invoice review and coding support (as directed)
• Support collection processes and owner account follow‑up in accordance with policies and governing documents (as directed by the General Manager)
• Help track budget‑related documentation for operational projects and recurring services

• Support after‑hours response as needed for urgent community issues and communicate updates to the General Manager

• High school diploma or GED required; college coursework/degree preferred
• 2+ years of experience in HOA, property management, customer service, or administrative operations preferred
• Strong written and verbal communication skills; professional customer service mindset
• Highly organized with strong attention to detail and follow‑through
• Comfortable using property management software, Microsoft Office/Google Workspace, and email platforms
• Ability to interpret and apply policies, procedures, and governing documents with guidance
• Reliable attendance; ability to work a flexible schedule (occasional evenings/weekends for meetings or community needs)

• On‑site position within the community
• Full‑time; schedule may include occasional evenings/weekends based on operational needs
• Annual salary starting at $55,000 (Salary will be based on experience)

Eligible full‑time employees may receive a comprehensive benefits package, which can include medical, dental, vision, paid time off, paid holidays, and retirement plan options (including employer match).

This is not an all‑inclusive job description. Duties and responsibilities may be modified at any time based on operational needs.