UT Billing Specialist

Application Requirements

A resume and letter of interest is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third‑party vendor.

For more than 140 years, The University of Texas System has improved the lives of Texans - and people all over the world - through education, health care, and research. The System consists of nine academic institutions, four health institutions, and The University of Texas System Administration. The institutions of the UT System employ more than 160,000 faculty, health care professionals, researchers, support staff, and student workers.

The UT System Administration is primarily based in Austin, Texas. It supports the missions of the System’s thirteen institutions by providing financial, legal, planning, purchasing, government relations, communications, development, and other central services. Serving a growing state, the UT System Administration strives to provide a welcoming, supportive work environment that embraces different perspectives - not only because it enables the organization to be stronger, creative, and thoughtful, but because it is the right thing to do.

To that end, UT System Administration embraces state laws on military and former foster children employment preferences.

Customer service support for retirees serviced by UT Benefits Billing. Administrative support to the UT Benefits Billing department of The Office of Employee Benefits.

• Provide Benefits program guidance on elected coverages for UT System retirees by answering incoming calls
• Provide customer service to UT System retirees whose out‑of‑pocket premiums are billed and collected by UT Benefits Billing
• Scan and commit correspondence
• Communicate confirmation of enrollments and payment elections directly to subscribers by email, mailed letters or phone
• Attend annual enrollment meetings at institutions to support the Office of Employee Benefits
• Monitor and distribute incoming mail and email correspondence accordingly
• Assist with all mail‑out items for retirees (refund checks, on‑boarding letters, etc.)
• Other duties as assigned

• Strong customer service skills
• Strong communication skills, both verbal and written
• Strong multitasking and organizational skills
• Ability to work with a team in a cooperative and productive manner
• Ability to meet routine deadlines
• Ownership of assigned tasks and ability to work independently with strong attention to detail
• Proficient with Microsoft Office, in particular Excel and Word

High school diploma or GED and at least five years of experience in a customer service‑related position.

• Work experience at one of our UT Institutions
• Knowledge of People Soft and OEB’s SGELIG system

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Requires occasional evening or weekend hours
• Hybrid work environment (remote & office)

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to a minimum of 20 hours per week and at least 135 days in length. Participation in TRS is mandatory.

A background check will be conducted on candidates under final consideration. The background check may include any or all of the following: criminal history check, prior employment verification, education verification, professional references check, and motor vehicle records check. Background checks are conducted by third‑party vendors. Upon request from the third‑party vendor, candidates under final consideration must provide the required information for the background checks to be completed.

The University of Texas System Administration is committed to providing equal employment opportunity for all qualified applicants and employees in all terms and conditions of employment. U. T. System will provide equal employment opportunity to all qualified persons and will not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, pregnancy, religion, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal or state laws.

For information on accommodations for individuals with disabilities, please contact the Office of Talent and Innovation at oti.