BON License and Permit Spec

I.

TITLE:

License and Permit Specialist I – Licensing (0171) (B14)

Position Description February 2026

Performs routine to moderately complex (journey-level) licensing and permitting work, receiving, and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving licenses and permits. Provides moderately complex technical and administrative assistance to the Department Supervisor.

• High degree of personal and professional integrity
• Self-reliant and uses independent judgement.
• Motivated to accomplish assigned tasks efficiently and effectively.
• Highly organized and able to prioritize.
• Communicates respectfully and effectively with co-workers and the public.
• Honest & punctual
• Maintains a positive customer service attitude and objectivity.
• Flexible and able to adjust to change.

• Graduation from a standard senior high school or equivalent.
• A minimum of two (2) years’ experience with personal computer operations and processing software (MS Word, Excel, Teams, and Outlook).
• Two (2) years of experience in customer service, administrative, or technical support work in a regulatory or office setting. Experience and education may be substituted for one another.
• Two (2) years experience in composing business documents with effective use of grammar, and audience appropriate content.
• Ability to maintain the security and integrity of critical infrastructure including communications infrastructure and cybersecurity infrastructure.

• Graduation from an accredited four-year college or university with major coursework in a related field is preferred.
• Experience in professional licensing or credentialing is a plus.
• Demonstrated interest in public service or regulatory compliance is preferred.
• Three (3) years of experience working in a business administration office or professional setting.

• Ability to communicate effectively both orally and in writing.
• Ability to organize, file, record, and retrieve information and data.
• Ability to engage in a collaborative, results-oriented team environment.
• Ability to prioritize workload and shifting priorities to ensure deadlines are met.
• Knowledge of appropriate office techniques, equipment, and procedures.
• A desire to self-reflect, give/receive feedback and continuously improve.
• Ability to establish and maintain effective working relationships with supervisor and other agency personnel.
• Ability to apply policies and procedures.

• Processes standard nurse licensure applications for renewal, endorsement, and/or examination with guidance as needed.
• May process continuing education audits.
• May conduct standard level review of credential evaluation service (CES) reports.
• May process Texas Affidavit of Graduations (AOG).
• Provides general support to team members and assists during vacancies or peak periods or as other needs arise.
• Serves as a resource to agency staff regarding licensing issues.
• May serve as licensing troubleshooter.
• Maintains and supports open communication to promote teamwork in accomplishing department functions.

• Maintains filing, record-keeping, and records management systems.
• Responds to inquiries and interprets rules, regulations, policies, and procedures.
• Ensures workflow is maintained to meet performance measures.
• Compiles and enters data for databases, summaries, or reports.
• Assures work requirements are completed within time limits established; anticipates delays in completion date and makes alternative plan and/or notifies supervisor.
• Responds to a high volume of regulatory requirement messages and emails.
• Maintains detailed updates to online databases.
• Completes specific tasks and special assignments as needed.
• Maintains high attention to detail while working on multiple applications, files, and inquiries.
• Performs detailed and repetitive assignments in updating files.
• Understands and clearly interprets policies and procedures regarding the…