Services Coordinator

ESFM

Position Title:

EMPLOYEE SERVICES COORDINATOR

Salary: $60,000

Other Forms of Compensation:
None

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ’job search’ in People Hub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ’referral tracking.’

For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email

The Employee Services Coordinator will support either Austin, TX or Taylor, TX locations, must be open to either location placement. The Employee Services Coordinator will manage the day-to-day inquiries, issues and work requests related to support the general building population. The Employee Services Coordinator will be the first contact for employee assistance on various requests and will collaborate with cross-functional teams, including team members from individual business units.

Review internal work order requests for Employee Services requests needed to be addressed and funnel tasks to appropriate channels for completion.

• Coordinate with vendors with ordering supplies and working with porters to ensure replenishment of items throughout the facility.
• Anticipate, recommend, and manage vendor contract services.
• Coordinate with "Workplace Solutions ES Team" executive administrators and security.
• Have oversight of scheduling seasonal and holiday décor with outside vendors.
• Refunds/Maintenance on vending machines, mother rooms etc.
• Coordinate Breakroom Services such as Cleaning, Appliance support/maintenance.
• Assist with employee wellness flower requests and plant maintenance support related items.
• The roles & responsibilities are not limited and are subject to be changed with short notice.

• Four-year college degree preferred in Business Administration and or Facilities Management OR equivalent work experience.
• Knowledge of the tech industry is preferred.
• Comfortable driving decisions in a fast-paced, open, collaborative environment.
• High degree of flexibility and the ability to communicate, collaborate, problem solve and multi-task independently. Ability to adapt to change when necessary.
• Strong customer service focus.
• Experience of computer-aided facility management systems, KNOX, EDM and Trac.
• Ability to follow policies and procedures and safety standards.

Bachelor’s Degree in Facilities Management, Business OR have at least 2~3 years of facilities management experience, or equivalent combination of education and experience.

ESFM is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent…